Field Service Engineer

Boston, MA, United States

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Boston, MA area. In this role you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

For more information on the Ambr system please click the link below.

https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr External Job Description Territory: Boston, MA

Travel Percentage – up to 50% overnight travel

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Boston, MA area. In this role you will be supporting cutting edge equipment; the ambr system, (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

For more information on the ambr system please click the link below.

https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr

What you will accomplish together with us

Install & commission, calibration, preventative maintenance, and break fix repairs across a range of systems

You are responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius

You follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate

You keep accurate records of time, expenses and work performed

You can make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details

You have in-depth product knowledge and demonstrate self-improvement

You are able to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource Coordinator

What will convince us

You have a completed Associates/Technical Trade, Bachelor’s Degree in Electronics, Biomedical or Mechanical Engineering, or related field or military equivalent experience.

You have 1+ years of field service experience servicing electromechanical/ electronic/ optical/ robotics equipment.

You have 1+ year(s) experience working with voltages up to 480VAC/208VAC 3 phase power

You have 1+ year(s) experience of configuring PCs and installing software packages such as such as control software smart motors and electrical drive modules

We Value:

Experience implementing single use bioprocessing equipment into manufacturing processes.

Excellent organizational and communication skills (both written & verbal) are essential to meet the requirements of this role.

Familiarity with automation platforms (i.e., Allen-Bradley, Emerson, and Siemens) is a plus.

Proficiency in MS Word, MS Excel, MS PowerPoint, and Visio.

Identification with our core values: Sustainability, Openness, Enjoyment.

Additional skills:

You have strong electro-mechanical troubleshooting skills

You have good customer relationship and communication skills, both written and oral.

You have a good understanding of mechanical/electrical drawings

You have the ability to read, understand and successfully follow medium to highly complex work instructions

You have proven problem-solving skills

Identification with our core values: Sustainability, Openness, Enjoyment

Preferred experience:

You have an understanding of both Mammalian and Microbial cell cultures

You have Knowledge of bioreactors and their use to grow cell culture

You have Knowledge of ‘clean’ applications, e g GMP/Microelectronics/food processing

You have Experience working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment

Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here .

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Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

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