Cloud Support Engineer

Westborough, MA, United States

Working Location: MASSACHUSETTS, WESTBOROUGH

Workplace Flexibility: Onsite

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

The Cloud Support Engineer will serve as a key member in the ESE Business Unit, overseeing the day-to-day operations of the Olympus cloud environment and playing a crucial role in ensuring the smooth operation and optimization of our clients' cloud environments. The cloud support engineer will be responsible for providing technical support, troubleshooting issues, and implementing solutions to enhance performance and reliability. ensuring the delivery of high-quality support services to our clients.

Job Duties

Investigate and resolve technical issues in a timely manner, ensuring minimal disruption to client operations. Collaborate with cross-functional teams to escalate and address complex problems effectively.

Monitor the health and performance of our cloud infrastructure, proactively identifying and addressing potential issues to minimize downtime and optimize performance.

Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to resolve complex technical issues and improve system reliability.

Ensure adherence to security policies and best practices in cloud environments. Implement and maintain robust security measures to safeguard data and mitigate risks.

Document and maintain knowledge base articles, tutorials, and best practices to assist customers and internal stakeholders in utilizing our cloud services effectively.

Participate in on-call rotation to provide 24/7 support for critical issues and emergencies.

Job Qualifications

Required:

Bachelor’s degree (BS) is required

Minimum of 5 years of experience in a similar role, preferably in a cloud-based environment

Strong understanding of cloud computing concepts, architectures, and technologies (e.g., AWS, Azure, Google Cloud Platform).

Proficiency in Linux/Unix system administration and shell scripting.

Experience with containerization technologies such as Docker and Kubernetes.

Preferred:

Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

Proven track record of delivering high-quality customer service and support.

Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are a plus.

Cloud computing platforms (AWS, Azure, Google Cloud)

Infrastructure as Code (IaC) tools (Terraform, CloudFormation)

Configuration management tools (Ansible, Puppet, Chef)

Containerization and orchestration (Docker, Kubernetes)

Cloud security and compliance

Cloud cost optimization

Cloud monitoring and performance analysis

Disaster recovery planning

Automation scripting (Python, Bash, PowerShell)

CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps)

Networking and VPN configuration

Database management (SQL, NoSQL)

Operating systems (Linux, Windows)

Troubleshooting and problem-solving skills

Cross-functional collaboration

Project management and prioritization

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

Competitive salaries, annual bonus and 401(k)* with company match

Comprehensive Medical, Dental, Visions coverage effective on start date

24/7 Employee Assistance Program

Free virtual live and on-demand wellness classes

Work-life balance supportive culture with hybrid and remote roles

12 Paid Holidays

Educational Assistance

Parental Leave and Adoption Assistance

Volunteering and charitable donation match programs

Diversity & Inclusion Programs including Colleague Affinity Networks

On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks .

The anticipated base pay range for this full-time position working at this location is $95,665.00 - $129,148.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Digital Product Development