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HelloSign
San Francisco, CA, United States
[Full Time] API Support Engineer at HelloSign (United States) | BEAMSTART Jobs API Support Engineer HelloSign United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 1+ years Remote Work No Stock Options Yes Vacancies 1 available Apply directly throu
Job Source: HelloSignAssemblyAI
San Francisco, CA, United States
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Job Source: AssemblyAIOpenAI
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About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technica
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Job Source: AirbyteOakland, CA, United States
**Customer Support Engineer - API 2**
at Fivetran Oakland, California, United States **About the role:**
The Customer Support team is responsible for creating solutions and providing excellent experience for every customer. As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring successful onboarding of new customers and continuedsuccess for existing valued customers. This is a full time position based out of our Oakland office. **As a Customer Support Engineer at Fivetran you will:**
* Respond to the tickets/issues that are escalated by Fivetran customers, Account Managers and CSE team members
* Escalate issues within desired timeframe (Escalation SLAs) to the Engineering and Product organization
* Help document Knowledge Base articles that act as references for CSE team members
* Provide a deeper understanding of the issue and workarounds to our customers
* Full ownership of major issues and customer challenges: debugging the issue; working with engineering and product to triage, develop a solution, and assign to product roadmap; keeping the customer updated with timelines and work-arounds
* Provide onboarding support to new customers
* Provide engineering assistance for Fivetran API interaction
* You enjoy working with external customers. You have empathy for our customers and take time to understand their pains, needs and wants and will go the extra mile to make sure their issues are resolved.
* You are interested in troubleshooting deep technical problems at the application andnetworking levels
* You have deep experience with scripting languages and automation geared towards monitoring and alerting of issues (eg: Shell, Python, Javascript, etc)
* Java experience is a plus (we welcome Github experience - pull requests to our codebase.)
* Youve worked with databases (SQL and NoSQL) before and feel comfortable doing so
* Writing ANSI SQL operations is a plus
* Excellent written and verbal communication skills
****Perks and Benefits:****
* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
* 401k match program
* Eligible donation match program
* Monthly cell phone stipend
* Work-from-home equipment reimbursement for your home office setup!
* Professional development and training opportunities
* Company virtual happy hours and fun team building activities
* Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
* Commuter benefits to help with transit and parking costs
**Demographic Questions - US** Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.
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Email Alert for Customer Support Engineer - API 2 jobs in Oakland, CA, United States
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