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The University Of Chicago
Chicago, IL, United States
Associate Director of Marketing for Audience Services page is loaded Associate Director of Marketing for Audience Services Apply locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR21514 Department AI Court Marketing About the Department Court Theatre i
Job Source: The University Of ChicagoThe University of Chicago
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11943443 Department AI Court Marketing About the Department Court Theatre is the Tony Award-winning theatre of the University of Chicago, dedicated to innovation, inquiry, intellectual engagement, and audience
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Job Source: Publicis GroupeChicago, IL, United States
Location: Chicago, IL Job Description:
Leads outreach, organization, and execution of group sales, student matinees and other student events, to achieve or exceed sales goals. Develops relationships with internal and external partners from various organizations. Manages partnership agreements and negotiates discounts, tickets and advertising. Manages events, including incoming group inquiries, price negotiations, deposits, seating, and post-play discussions.
Recruits, hires, andÂsupervises FOH staff, including, but not limited to, student box office assistants, house managers, bartenders/concessionaires, interns, and volunteer usher coordinators.
Liaise with the Saints Ushers volunteer program to ensure appropriate staffing and coverage for performances.
Maintains the cleanliness, appearance, and efficacy of Courtâs facilities, including the Court Theatre lobby, lobby bar, and nearby parking areas. Manages the revenue and expenses related to concessions, maintains an inventory system, and orders new materials and supplies. Coordinates work assignments with student and temporary staff, including maintaining a clean space, stocking materials and supplies.
Manages special groups or individuals attending opening night and/or other special events. Coordinates guest speakers for events and pre/post play receptions. Works with vendors and speakers to accommodate requests from group leaders.
Manages ad sales for Courtâs show programs to meet or exceed sales goals. Creates and sustains partnerships with local restaurants and businesses to magnify Courtâs community outreach, increase sales, and develop fruitful collaborations. Solicits external partners who may want to advertise in Court Theatre productions. Develops an operation plan to manage ad sales, including order forms and pricing.
Develops and executes patron surveys to solicit feedback for future enhancements. Responds to patron complaints escalated from box office staff and via email in an open, kind, and effective manner.
Oversees accessibility services for performances and events.Â
Supports and implements Courtâs equity, diversity, and inclusion initiatives â“ personally, when leading the staff/volunteer team, and in all patron interactions.
Works independently to increase user adoption and customer satisfaction by developing programs to drive customer loyalty and retention.
Uses breadth of knowledge and considerable on-the-job experience to assist in pre-sale activities, provide support continuity through the customer lifecycle, and ensure ongoing customer satisfaction.
Performs other related work as needed.
Preferred Qualifications
Education:
Bachelor's degree, undergraduate degree at a four-year accredited university.
Experience:
A minimum of three years of relevant professional work experience in nonprofit management, guest services, sales, or similar professional work experience.
Technical Skills or Knowledge:
Proficient in Windows based computer programs like Google Suite and Microsoft Office.
Knowledge of Audience View ticketing system.
Preferred Competencies
Excellent customer service, communication skills and phone etiquette.
Work efficiently and independently as well as part of a team.
Strong organizational skills, efficiency, and attention to details a must.
Clear, regular, and transparent communication.
Comfort with financial transactions, invoicing, contracts, and regular invoice payment.
Remain pleasant during challenging situations.
Foster partnership and collaboration.
Communicate effectively and with influence.
Demonstrated ability to manage multiple projects in a fast-paced, deadline-driven environment.
Ensure decision quality, accountability and drive results.
Display emotional intelligence.
Cultural competence; celebrate diversity and inclusion.
Working Conditions
Evening and weekend work during production runs.
Application Documents
Resume/CV (required)
Cover Letter (preferred)
References Contact Information (3) (preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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Email Alert for Associate Director of Marketing for Audience Services jobs in Chicago, IL, United States
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