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V-Soft Consulting Group
Jacksonville, FL, United States
Sr. Systems Analyst Primary Location: Jacksonville, Florida V-Soft Consulting is currently hiring for a Sr. Systems Analyst for our premier client in Jacksonville, Florida . WHAT YOU'LL NEED: Technical Requirements and Certifications " ITIL Foundation certification is preferred. CompTIA A+, Network+, or similar certifications are a plus.
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Sr. Systems Analyst
Primary Location: Jacksonville, Florida
V-Soft Consulting is currently hiring for a Sr. Systems Analyst for our premier client in Jacksonville, Florida .
WHAT YOU'LL NEED:
Technical Requirements and Certifications " ITIL Foundation certification is preferred.
CompTIA A+, Network+, or similar certifications are a plus.
Knowledge, Skills and Abilities "
Top 3 Must-Haves (Hard and/or Soft Skills): Fast Learner
Strong Communication Skills
Some programming or software/OS administration skills
Top 3 Nice-To-Haves (Hard and/or Soft Skills) Ivanti Service Desk.
Ivanti Neurons.
Exposure to business requirements gathering/translation to technical requirements.
WHAT YOU'LL DO:
Job Responsibilities:
Three main activities: Working side by side with current Ivanti Admins to fulfill administrative requests like "creating groups, users' membership in groups, reconciling CMDB entries, and workflow modifications" Initially this would be a learning exercise to eventually become self-sufficient to handle requests without guidance.
Documenting current ITSM environment to include CMDB, workflows, data imports, etc. in preparation for migration to new Ivanti platform in early 2025.
Formulate, with guidance, plans for implementing similar functionality in the new Ivanti Neurons system in 2025
System Administration of ITSM Platform: Maintain and manage the ITSM systems, including servers, workstations, and network devices.
Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
Monitor system performance and address any issues proactively.
Documentation and Reporting: Maintain detailed documentation of ITSM system operations, issues, and resolutions.
Generate regular reports on ITSM performance, user satisfaction, and system health.
Develop and update technical documentation, user guides, and FAQs.
Application Technical Support: Provide advanced troubleshooting and technical support for ITSM hardware, software, and network issues.
Assist in the diagnosis and resolution of complex technical problems.
Escalate issues to appropriate internal or external resources as necessary.
User Support: Act as a point of contact for users experiencing technical difficulties with the system.
Ensure all support requests are logged, tracked, and resolved in a timely manner.
Provide training and guidance to users on ITSM system use and best practices.
Collaboration and Communication: Work closely with other IT team members to ensure seamless integration and support of IT services.
Communicate effectively with users, management, and stakeholders regarding technical issues and service improvements.
Participate in team meetings and contribute to the continuous improvement of IT services.
Project Management: Lead and participate in a major system upgrade to a cloud solution.
Coordinate with vendors and third-party service providers for system maintenance and support.
Ensure project milestones and deadlines are met.
Interested?
Qualified candidates should send their resumes to [email protected]
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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Email Alert for Sr. Systems Analyst. jobs in Jacksonville, FL, United States
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