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Sunbelt Rentals
Chicago, IL, United States
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowled
Job Source: Sunbelt RentalsBuffalo Wild Wings
Chicago, IL, United States
**Service Manager** 2650 North Narragansett Avenue C9, Chicago, Illinois 60639, United States Location Chicago, Illinois, United States JOB DESCRIPTION **GAME DAY** Our Sports Bar Service Manager is on the front line, operating our sports bars on a day to day basis. As a Service Manager, y
Job Source: Buffalo Wild WingsAmplio Systems
Schaumburg
Job Description Job Description Salary: Amplio is looking for a detail-oriented, compassionate, and technically savvy individual as their new Service Manager. The Service Manager is the initial point of contact for all technical support and warranty related issues that clients have with Amplio installed systems. Duties/ Responsibilities: Acts a
Job Source: Amplio SystemsSunbelt Rentals, Inc.
Chicago, IL, United States
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a frie
Job Source: Sunbelt Rentals, Inc.Alsco Inc.
Chicago, IL, United States
** Service Manager** **Job Category****:** Service **Requisition Number****:** SERVI022988 Showing 1 location **Job Details** **Description** Classification: Exempt We are Alsco Uniforms. Weve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a
Job Source: Alsco Inc.S and J Plumbing
Arlington Heights
Job Description Job Description Service Manager You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities. S&J Plumbing is looking for a Service Manager to build and lead an ideal service department with the best in the industry working for you! Who We Are We keep on growing because we only h
Job Source: S and J PlumbingM&K Truck Centers
Alsip
Job Description Job Description Summary/Objective This person oversees the productivity of the Service Department. They manage the tech efficiencies, schedule jobs, build a backlog, manage customer relationships, and recommend employment candidates. Essential Functions Focus on goals and objectives for the department and strives to meet t
Job Source: M&K Truck CentersSterling Engineering Inc.
Schaumburg
Job Description Job Description Service Manager Schaumburg, IL $100K-110K This position is responsible for managing all ongoing and future mechanical and electrical installs and service calls at Customer and OEM locations working within the company's guidelines. Job Description: Manages employees and is responsible for hiring, termination an
Job Source: Sterling Engineering Inc.Oak Brook, IL, United States
Job Description Job Description Rich Labriola, the visionary behind Doughboy Restaurant Group, including Labriola Chicago, Labriola Oak Brook, and Stan's Donuts, is embarking on an exciting journey of expansion and refinement in the hospitality industry. With new concepts on the horizon and a commitment to setting new standards for excellence, we are seeking talented individuals to join us in shaping the future of hospitality.
Job Summary:
As the Service Manager, you will be responsible for overseeing all aspects of customer service and front-of-house operations. Your primary goal is to ensure that guests have a positive experience and that service standards are consistently met or exceeded. You will lead and motivate the front-of-house team, handle guest inquiries and complaints, and collaborate with other departments to ensure smooth operations.
Responsibilities:
Team Leadership: Supervise, train, and motivate front-of-house staff, including servers, hosts/hostesses, bartenders, and support staff. Set performance expectations and provide regular feedback to ensure high levels of productivity and guest satisfaction.
Customer Service: Ensure that all guests receive prompt, courteous, and personalized service. Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
Service Standards: Establish and enforce service standards and procedures to maintain consistency and quality across all service areas. Conduct regular training sessions to reinforce standards and address any areas for improvement.
Inventory and Supplies: Coordinate with the kitchen and bar staff to ensure that adequate inventory levels are maintained for front-of-house supplies, including tableware, linens, and guest amenities. Monitor usage and expenses to minimize waste and control costs.
Safety and Sanitation: Maintain a clean, safe, and sanitary environment for guests and employees. Ensure compliance with all health and safety regulations, including food handling procedures, fire safety protocols, and sanitation standards.
Communication: Serve as the primary point of contact between front-of-house staff and other departments, such as kitchen, bar, and management. Facilitate communication and collaboration to ensure smooth operations and seamless guest experiences.
Training and Development: Identify training needs and opportunities for professional development among front-of-house staff. Provide ongoing training and coaching to enhance skills and promote career growth.
Performance Monitoring: Monitor key performance indicators (KPIs), such as guest satisfaction scores, wait times, table turnover rates, and sales figures. Analyze data to identify trends and implement strategies for improvement.
Requirements:
Proven experience in a supervisory or management role within the hospitality industry, with a focus on customer service.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities, with a customer-centric approach.
Knowledge of food and beverage operations, including menu items, ingredients, and service techniques.
Familiarity with POS systems and other technology used in restaurant operations.
Ability to work evenings, weekends, and holidays as needed.
Bachelor's degree in hospitality management or a related field (preferred).
Benefits: Medical, dental, vision, and life benefits available
75% employer contribution to a single BCBS HMO or PPO medical plan
401k with dollar-for-dollar match up to 4% with immediate vesting
Paid time off
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Service Manager jobs in Oak Brook, IL, United States
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