Technical Project Manager

Jefferson City, MO, United States

Goldfish Code is an international technology company focused on creating cutting-edge digital products & services including apps, websites, IoT, Machine Learning, Blockchain & Augmented Reality for any sized business. - We have 30+ years of combined experience building scalable applications that we leverage to guide our agile teams.

Our mission is to provide a pain-free client experience to small businesses & startups in need of high-quality software development services.

Website : www.goldfishcode.com

Essential Duties And Responsibilities

The Project Manager is responsible for managing client communications, project management and status updates. The ideal candidate is highly organized, an excellent multitasker, and capable of speaking to clients on calls & text to provide reassurance and clarify requirements.

The essential duties and responsibilities include, but are not limited to:

Manage Client projects, timelines, deadlines, and communication with the Goldfish international team

Act as a primary liaison between clients and team members. Translate client’s requests into specific requirements for developers, and translate developer questions/updates to ensure it is understandable to the client.

Provide quality control over communication to clients to maintain professional appearances

Validate that project scope and internal team plan is in alignment with the client’s vision to ensure there is no mismatch in expectations

Coordinate with Client Relationship Manager to tag-team management of various projects or clients

Establish a positive relationship with clients and check-in with them regularly to ensure they are satisfied & up to date

Exercise independent judgment and ownership in problem-solving client issues

Follow-up with clients after work is complete to get testimonials and feedback

Act as the connector between clients and the Goldfish international team, including occasional evening or early morning syncups with team in Vietnam

Translate our client’s vision and business strategy into product requirements, including assisting with knowledge transfer/documentation of requirements based on insights learned from client interactions; Effectively communicate product and feature vision to the internal team

Perform related duties as assigned by supervisor

Maintain compliance with all company policies and procedures

Other duties as assigned

Skills And Abilities

Multitasking — Ability to efficiently switch focus from project to project to effectively manage several clients

Teamwork — Effectively collaborate with coworkers in a team-oriented environment

Interpersonal Relationships — Establish and maintain constructive and cooperative working relationships with others

Time Management — Self-motivated with the ability to prioritize tasks, managing one's own time and the time of others

Written Comprehension & Expression — The ability to read and communicate information and ideas in writing so others will understand

Oral Comprehension, Expression & Clarity — The ability to listen, understand and communicate information and ideas audibly so others will understand

Organization, Planning, and Prioritizing Work – the ability to prioritize, delegate, and adapt multiple tasks simultaneously

Attention to Detail —Thorough and accurate when performing tasks and following Company processes and procedures

Professionalism — Adherence to courtesy, consideration, honesty, and responsibility when dealing with coworkers and Clients

Coding Experience — Demonstration of a beginner level understanding of any coding language; python, javascript preferred

CMS Management Experience - Demonstrate a medium to expert level of experience with common Content Management Systems, including WordPress, Web Flo, Wix, and Django.

Qualifications

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent Organizational skills

Excellent computer proficiency (Google docs, sheets)

Task Management software experience preferred (Asana, Jira, Clubhouse, Notion, etc.)

Software IT experience preferred

Prior work with offshore development teams preferred

Ability to balance multiple simultaneous projects and meet all client and team needs in a timely manner

Ability to shift gears easily from one task or project to another without getting frazzled

Able to work independently in a fast-paced environment

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

3-5 years’ experience in Project Management required

2+ Years in Customer Service/Satisfaction required

Associates Degree required; Bachelor’s Degree preferred

Certified Scrum Master strongly preferred

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to talk, listen and speak clearly on telephone

The ability to work varied hours, as needed.

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