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Brightview Senior Living
Bethesda, MD, United States
About Us We are honored that Brightview Senior Living has been recognized as one of Fortune Magazine's 100 Best Companies to Work For in 2023!! We're in the top 100 across all industries, and all companies no matter how large or small...and we're the ONLY Senior Living company on the prestigious list! Overview The Activities Director/Vibra
Job Source: Brightview Senior LivingVolunteers of America National Services
Arlington, VA, United States
Come join our awesome team as a Activities Director-Life Enrichment with Mary Marshall Assisted Living. We are offer great benefits and an excellent working environment! Mary Marshall is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Job Highli
Job Source: Volunteers of America National ServicesFairfax County Public Schools
Falls Church, VA, United States
22440BR Executive Director, Activities and Student Athletics Gatehouse Administration Center Description Provides executive leadership directing a large broad-based multi-sectioned office responsible for student activities and athletic programs; develops, manages, supervises, evaluates, and modifies all activities, programs, projects, personne
Job Source: Fairfax County Public SchoolsAbt Associates
Rockville, MD, United States
Job Description The World at Abt Solving the world's most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt. Creating a more equitable world is no small task, but we are driven by big challenges. We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger pic
Job Source: Abt AssociatesSunrise Senior Living
Falls Church
**_Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of._** **COMMUNITY NAME** Sunrise of Falls Church **Job ID** 2024-212282 **JOB OVERVIEW** **_"It makes me feel good
Job Source: Sunrise Senior LivingSunrise Senior Living
Potomac Falls
**_Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of._** **COMMUNITY NAME** Sunrise at Countryside **Job ID** 2024-212371 **JOB OVERVIEW** **_"It makes me feel good
Job Source: Sunrise Senior LivingSunrise Senior Living
Arlington
**_Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of._** **COMMUNITY NAME** The Jefferson - Health Care Center **Job ID** 2024-212599 **JOB OVERVIEW** **_"Sunrise is
Job Source: Sunrise Senior LivingSunrise Senior Living
Springfield
**_Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of._** **COMMUNITY NAME** Sunrise of Springfield **Job ID** 2024-212291 **JOB OVERVIEW** **_"It makes me feel good
Job Source: Sunrise Senior LivingSterling, VA, United States
Description and Requirements
Role Value Proposition
MetLife Group Operations has a keen focus on delivering exceptional customer service to our group benefit customers. The Account Management Consultant role is a key component of our service delivery model. The Account Management Consultant is the main point of contact for our brokers. In addition, the Account Management Consultant will provide key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
Key Responsibilities
Directly aligned with an Account Executive and maintain overall responsibility for the designated sales partner book of business
Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
Lead resolution of complex or persistent situations where escalation or unique solutions are required
Request and analyze reports related to customer plan experience as well as broker commissions
Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts
Mentor newly hired associates and assist with process training
Perform other duties as assigned or required
Essential Business Experience and Technical Skills
Required Attributes :
5-7 years of account management experience, direct customer-facing experience preferred
Tenacious problem solver
Ability to thrive in a fast paced environment with competing priorities
E xcellent presentation skills, oral and written communication skills with clients and internally
Highly motivated, agile, and able to operate effectively within a team
Strong insurance product knowledge and underwriting skills
Outstanding organization skills with extreme attention to details
Strong focus on customer satisfaction and obtaining results
Proficient in Microsoft Office, including PowerPoint and Excel
State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
High School diploma
Preferred :
Bachelor's degree
5+ years related customer service experience
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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Email Alert for Activities Director - Activities Director jobs in Sterling, VA, United States
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