Vice President, Operations

Phoenix, AZ, United States

Nerdy is looking for a results-driven and highly disciplined Vice President of Operations to join our leadership team and help develop and drive operational excellence across multiple functions and lines of business as we push forward our mission of transforming the way people learn all around the world. We are seeking an individual with senior-level operations experience in planning, process improvement, team leadership, and (ideally) general management or other P&L-related experience. This role will collaborate with the executive, operations, and product teams to transform our sales and fulfillment operations, drive revenue growth, improve the customer experience, and increase lifetime customer value. The ideal candidate will be driven by data, demand strict adherence to operational discipline, know how to consistently audit processes, and be skilled at identifying and connecting human stories to operational outcomes. This person is also someone who is highly process and detail-oriented, provides operational rigor and structure, thrives on enabling sales, customer retention, and fulfillment teams’ maximum productivity, and consistently delivers results in a fast-paced and often ambiguous environment.

The individual in this role will be responsible for managing a team of operators/analysts and enhancing the team’s effectiveness by providing analytical expertise and leveraging continuous improvement best practices. The Vice President of Operations will be a highly influential role and will directly impact the ongoing growth and success of the company.

About Nerdy:

Nerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.

Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.

Q1-2024 Shareholder Letter

Q4-2023 Shareholder Letter

Q3-2023 Shareholder Letter

Qualifications:

Bachelor's Degree required, Master's degree preferred.

10+ years of operations leadership experience with a history of organizing teams and delivering results at scale.

5+ years of experience in modeling unstructured and complex business problems with operational and financial elements as mathematical models.

Demonstrated experience in leading and managing teams, ideally with experience in managing a remote, work-at-home, and geographically dispersed workforce.

Strong understanding of how to cultivate lifetime customer value and ability to support multi-product approaches to maximize customer value. Marketplace experience and delivering customer value through human-based solutions desired.

Advanced skills with Excel or equivalent required (dashboards, v-lookups, pivot tables), SQL, R, etc.

Action-oriented to keep the momentum of self and team while having a measurable (KPI or metric-driven) impact on deliverables and goals.

Excellent organizational skills with the ability to juggle multiple projects under tight deadlines and make tough decisions.

Capable of leading and delivering in a cross-functional capacity.

Understands and embraces market conditions, needs, and trends to differentiate from the competition and set Nerdy up for long-term success.

Superb communication skills and the ability to interact with multidisciplinary stakeholders at various levels.

Responsibilities:

Build, lead, and mentor a high-performing operations team, fostering a culture of excellence, collaboration, and innovation.

Develop and manage operational budgets, ensuring cost-effective utilization of resources and adherence to financial targets.

Improve operations for increased efficiency, operational excellence, and profitability.

Develop, document, test business metrics and insights to manage and optimize business results

Lead development and execution of initiatives through cycles of data analytics, experiment, and rollout. Create timelines, budgets, requirements, and costs for projects and the implementations of business initiatives

Build and optimize operations processes through analytical frameworks and statistical models. Audit as necessary, connect human explanations to the data.

Create plans that support ongoing operations as well as business strategy; communicate prioritization and resource allocation to management, co-workers, and business functional owners

Prepare and present performance results and project plans to executive leadership.

Ensure progress is transparent and guide the team to make operational and insight data accessible.

Leadership Principles & Culture:

Builds Teams: Leads the work of hiring and promoting bar-raising talent. Responsible for employee development, even when it means moving people to other areas to help them grow.

Thinks Big: Sets ambitious and audacious goals and is willing to consider boldly different solutions to achieve them.

Insists on High Standards : Recognizes that yesterday’s extraordinary is today’s ordinary. Identifies and articulates high standards and pushes themselves and the teams to reach them.

Bias for Action: Recognizes that most decisions are not one-way doors and demonstrates strong bias for speed, but makes decisions and acts with the speed that is appropriate to the circumstances.

Builds Trust: Establishes trust, even with those who think differently. Actively listens, seeks to understand, and is kindly candid in conversation. Humbly owns mistakes, even when it’s uncomfortable.

Goes Deep: Understands the details and audits frequently. When inconsistencies exist between expected results and anecdotes, tenaciously digs into why. Rolls up their sleeves and do what’s needed.

Has Conviction: Insists on having the conversation “in the room” and actively participates, even when it’s exhausting. Does not capitulate for the sake of consensus, nor “pocket vetos” decisions. Fully committed once a decision has been made.

Delivers Results : Leaders identify what needs to be accomplished and deliver quality, timely results. When setbacks occur, leaders persevere and overcome.

Is Right, A Lot: Most decisions and suggestions prove to be correct, given a situation’s context, when judged over time.

Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

Benefits:

Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company

Healthcare Plans (Medical, Dental, Vision, Life)

401k Company Matching Plan

Maternity, Paternal, and Adoption Leave

Remote Position

Flexible PTO

Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)

Unique opportunity to help transform how the world learns!

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#J-18808-Ljbffr