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FlexJobs
San Antonio
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFlexJobs
Schertz
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsFlexJobs
Cibolo
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsAlorica
San Antonio
**Position: Customer Service Representative** **Location: 10940 Laureate Dr, San Antonio, Tx, 78249** **Terms: Full-time** **Pay: $17/hr** **Join Team Alorica** At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the
Job Source: AloricaSpectrum
San Antonio
PAY RATE - $20.00 per hour!Contingent Start Date: June 14, 202413 Weeks Paid Training: Tuesday thru SaturdayNight and Weekend Availability Required At a Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savv
Job Source: SpectrumFlexJobs
Schertz
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsTEKsystems
San Antonio
Description: Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as the outcome of the resolution in the system of record. Will be communicati
Job Source: TEKsystemsBurlington Stores, Inc.
San Antonio, TX, United States
LOCATION 17610 La Cantera Pkwy #110 San Antonio TX US 78257 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistan
Job Source: Burlington Stores, Inc.San Antonio, TX, United States
Director of Customer Service (San Antonio, TX) Published On 9/8/2023
Job Summary: Lead, develop, and coach customer service supervisors and managers across multiple countries to build successful relationships and deliver an exceptional customer experience.
Core Duties:
• Establish performance objectives, monitor team performance, and provide feedback to team to improve team performance and provide best in class customer service.
• Create workforce and staffing plans for the department to ensure availability of personnel necessary to accomplish departmental business results.
• Allocate department resources as necessary between front office, back office, and Tier II support teams utilizing real time incoming call and support ticket data.
• Build out new policies and procedures and review / update existing ones to ensure the proper business processes are being followed and the needs of our internal/external customers are being met.
• Identify system and workflow improvements to enhance the team’s efficiency.
• Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
• Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers’ needs.
• Becomes the main point of contact for escalated customer complaints, concerns, and feedback. Will be expected to analyze escalated issues and quickly determine the appropriate business response.
• Maintain a good working relationship with internal support teams by adhering to existing processes and working with the teams to improve processes and communication as needed.
• Collaborate with Sales, Marketing, Product Management, and IT to ensure that the voice of the customer is represented in key customer impacting projects.
• Create an environment that encourages employee engagement and fosters innovative ideas on process improvement.
• Maintain professional and technical knowledge by tracking emerging trends in call cent
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Director of Customer Service jobs in San Antonio, TX, United States
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