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Customer Service Representative

Fort Worth, TX, United States

Company Overview:

Alliance Aviation Services is an award-winning Fixed Based Operation (FBO) located at Fort Worth Alliance Airport. Alliance handles all types of civilian, military and cargo aircraft while offering world class service and state of the art facilities to pilots, passengers and military personnel.

Position Summary:

Alliance Aviation Services is seeking a polished, professional, and enthusiastic individual to perform customer service and administrative functions. The Customer Service Representative works directly under the guidance of the Customer Experience Manager to provide exceptional service to our customers while also performing administrative functions. The position requires an individual who excels in a fast-paced environment, works well in a team setting and is customer service driven, allowing them to interact professionally and courteously with all pilots, crew and passengers.

Responsibilities:

Greet and assist customers/clients in FBO

Greet customers/clients planeside with VIP carpet

Maintain presentable interior facility

Answer incoming phone calls and emails

Pick up FBO mail, sort and distribute

Execute fuel paperwork and process fuel sales

Maintain hangar and parking logs for aircraft

Maintain presentable crew cars for customer use

Maintain and wash base customer vehicles

Reserve, prepare contracts for and check-in rental vehicles on behalf of Enterprise

Assist customers with travel accommodations

Input customer information into TAS/FlightBridge and Salesforce

Assist customers with placing catering orders

Organize and file documents and reports

Inventory and place orders with vendors

Assist with marketing initiatives

Coordinate charter arrangements or inquiries

Assist in training new CSR

Reconcile hotel commissions

Reconcile Enterprise bill for crew rentals

Assist in operation/coordinating the Alliance Air Show, NASCAR and Indy car events and any additional events held at the airport

Arrange Hotels and rental cars for Air Show Performers

Performs related duties as assigned.

Required Skills/ Abilities: Proficient in MS Office

Familiarity with Salesforce a plus

Ability to operate VHF and Two-Way Radios

Strong communication skills

Education and Experience: High School diploma or equivalent required

Customer Service experience required (3 years of experience preferred)

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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Customer Service Representative jobs in Fort Worth, TX, United States

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