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Rockstar Games
New York, NY, United States
At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some o
Job Source: Rockstar GamesRockstar Games
New York, NY, United States
At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some o
Job Source: Rockstar GamesRockstar
New York, NY, United States
At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of
Job Source: RockstarMTA
Queens
Director-Railroad Program Support Job ID: 7868 Business Unit: Long Island Rail Road Location: Queens, NY, United States Regular/Temporary: Regular Department: Date Posted: Jun 25, 2024 Description Title: Director - Railroad Program Support Department: Equipment Post Date: 6/24/2024 Close Date: 7/9/2024 Hay Point Evaluation: 954 Salary Range $124,35
Job Source: MTAAmerican Express
New York
**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow
Job Source: American ExpressPublicis Groupe
New York, NY, United States
Company Description Publicis Groupe, known for its award-winning creativity, best-in-class technology, digital and consulting expertise, is the world's third largest communications group. With 80,000+ colleagues in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital busin
Job Source: Publicis GroupeVeeva Systems, Inc.
Newark, NJ, United States
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing
Job Source: Veeva Systems, Inc.Publicis Groupe
New York
**Company Description** Publicis Groupe, known for its award-winning creativity, best-in-class technology, digital and consulting expertise, is the world’s third largest communications group. With 80,000+ colleagues in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital bu
Job Source: Publicis GroupeNew York
**About the Role**
We're looking for a program manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Global Safety Support Program Lead and will work across Safety Operations, Safety Product and Safety Data to build a world class safety support program focused on improving both the customer interaction and the front-line agent interaction to help reduce incidents on the platform and streamline safety investigations processes. You will be responsible for helping to define and standardize product improvements, developing and managing the alignment of our regional programs, leading cross-regional projects, and much more. This will produce better safety outcomes for our customers and improve our ability to build innovative products that promote safety for all partners.
This will be a strategy, program management and process excellence role with a heavy focus on cross functional collaboration, regional calibration, and product improvement through analytics, program organization, and cross-functional accountability.
**What You'll Do**
+ Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety Support goals; ensuring projects and products are properly defined and scoped
+ Identify opportunities in our processes, products, and operational models aimed at making improvements with a global impact
+ Serve as a critical thought partner and product operations manager to our safety product orgs, to drive a best-in-class experience for the customer and agent
+ Motivate across teams and regions within a time-sensitive environment to enable delivery on operational KPIs
+ Influence and enforce standardization around the globe in the way that we investigate, address, and measure critical safety incidents
+ Develop content and standard operating procedures to improve process adherence and accuracy on a global scale
+ Partner with analytics and strategy teams to define processes to support data integrity
**Basic Qualifications**
+ 4-7+ years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders
**Preferred Qualifications**
+ 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights
+ Six Sigma or related process excellence background
+ SQL skills
+ Previous user experience background
+ Self-motivated with a strong affinity for problem solving
+ Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
+ Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder
+ Experience with program management, customer support strategy, or quality assurance
+ Previous knowledge management experience
For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- oogle.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
Email Alert for Senior Program Manager, Global Safety Support_ jobs in New York
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