Software Engineer

Little Ferry, NJ, United States

Software Engineer I

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs .

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Position Summary

As a Software Engineer I, you will play a key role in designing, developing, and maintaining our complex software applications. You’ll be part of a collaborative team that values creativity, technical excellence, and continuous learning. You’ll be a full stack contributor, adding and augmenting code on both the client and service sides of our applications.

Key Responsibilities

Software Development: Design, develop, and maintain high-quality software solutions that meet or exceed technical requirements and industry standards.

Write clean, efficient, and maintainable code using appropriate coding standards and best practices.

Collaborate with cross-functional teams, including product managers, designers, and other engineers, to define software requirements and create technical specifications.

Architectural Design: Participate in architectural discussions and decisions, contributing insights and expertise to design scalable, reliable, and efficient software systems.

Identify areas for system improvement and propose innovative solutions to enhance system performance, security, and maintainability.

Code Review and Quality Assurance: Conduct thorough code reviews to ensure adherence to coding standards, design guidelines, and best practices.

Perform unit testing and collaborate with quality assurance teams to ensure the delivery of high-quality, bug-free software.

Research and Innovation: Stay up to date with the latest industry trends, technologies, and tools, and assess their relevance to our software development efforts.

Propose and champion the adoption of new technologies, frameworks, and methodologies that can improve our software development process.

Troubleshooting and Issue Resolution: Analyze and troubleshoot complex software issues, identifying root causes and implementing effective solutions in a timely manner.

Collaborate with cross-functional teams to address production incidents and provide quick resolutions.

Documentation: Create and maintain comprehensive technical documentation, including system architecture diagrams, design specifications, and coding standards.

Qualifications

Bachelor’s degree in computer science, Software Engineering, or related field;

3+ years of experience in software development, with a proven track record of designing and delivering complex software systems.

Must demonstrate sound understanding of React front-end and Node.js back-end web development – integration, asynchronous programming, debugging.

Deep understanding of software design patterns, architectural principles, and best practices.

Experience with cloud technologies (e.g., AWS, Azure, Google Cloud) and microservices architecture – technical certifications are a major plus.

Proficiency in using version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.

Strong problem-solving skills and the ability to work effectively in a collaborative team environment.

Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

Additional Requirements

In-depth expertise in React and its ecosystem (e.g., Redux, Styled Components, etc.).

Solid understanding of web technologies and proficiency in HTML and CSS.

Proficient in testing methodologies using tools like Jest and Selenium to ensure robust and reliable software quality.

Solid development experience with the Node.js framework, including building and maintaining applications using its ecosystem, demonstrating proficiency in server-side JavaScript development.

Experience with microservices-based architecture and a fundamental understanding of Docker and Kubernetes.

Understanding of database technologies such as SQL, PL/SQL and relational database schema design.

Understanding of multi-tenant and distributed software architectures, including application clustering, data partitioning, and event-driven architectures.

Familiarity with the AWS (Amazon Web Services) cloud platform and its services, including but not limited to EC2, S3, Lambda, RDS, and ECS.

Amazon AWS Certifications such as Solutions Architect and/or Developer are strongly desired.

Strong expertise in programming languages such as TypeScript, JavaScript and Python.

Experience with cloud-native application development and deployment on AWS.

Experience with the Twilio cloud platform is a valuable plus.

Experience with AWS Connect platform is a valuable plus.

Knowledge of the contact center domain is a valuable plus.

Physical Requirements

Sitting: Ability to be able to sit for long periods of time.

Lifting: Ability to lift equipment and or tools up to 20 pounds.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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