Information Technology Program Support Specialist

Greater Philadelphia YMCA Employment Opportunity!

We believe that great people build great communities.

We are looking for a detail-oriented Program Support Specialist to support the operational success of YMCA programs across the Association. This role is responsible for maintaining program data, coordinating system updates, supporting new program launches, and ensuring the accuracy of information that powers registration, scheduling, and reporting for sports, aquatics, teams, leagues, and other program areas.

Some rewards for joining our team:

Free YMCA membership - access to all branches!

Flexible work schedule

Sweet discounts on child care and summer camp programs

Planning for your future? Ask us how we do it at the Y - it's awesome!

What is needed for this job as our Program Support Specialist: Bachelor's degree or equivalent combination of education and experience

One to three years of experience in business operations, business process analysis, data management, or a related field

Experience working with databases, CRM systems, or enterprise software platforms

Strong proficiency with Microsoft Excel and Microsoft Office

Ability to manage multiple priorities while maintaining a high degree of accuracy

Experience with Salesforce or similar CRM platforms preferred

YMCA experience preferred

The responsibilities we will trust you with as our Program Support Specialist: Maintain and update program data, including courses, sessions, pricing, capacities, and schedules across YMCA systems

Process program change requests accurately and efficiently to support branch operations

Audit program data and identify opportunities to improve data quality and consistency

Support the implementation of new programs, system updates, and operational improvements in collaboration with program, finance, and IT teams

Utilize Salesforce, Traction Rec, and related business systems to manage program information and validate data

Respond to internal support requests and provide timely assistance to YMCA staff

Document system processes and contribute to the development of standard operating procedures

Provide guidance and training to staff on program systems and standard business applications

Pursue ongoing learning to strengthen technical knowledge and system expertise

What you can expect: Support from an experienced Association Operations team

Opportunities to expand your technical and operational expertise

A collaborative environment focused on continuous improvement and innovation

Meaningful work that helps deliver high-quality YMCA programs to communities across the Association

YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status.

After reading this, if you're thinking "this is me," we want to meet you!

Get the ball rolling with our quick, 3-minute online application.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.