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Phoenix Children's Hospital
Phoenix, AZ, United States
Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 835698 Posted On: 5/8/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our intern
Job Source: Phoenix Children's HospitalTEKsystems
Phoenix, AZ, United States
One of our largest financial services clients is looking to bring on multiple help desk technician that are 100% work from home! If you have these top skillsets below then definitely apply! WFH NOT 100% REMOTE: MUST SIT WITHIN 30 mins of WF locations in PHOENIX / DALLAS / DES MOINES / CHARLOTTE 12- 24 months of previous Service Desk experience K
Job Source: TEKsystemsTEKsystems
Chandler, AZ, United States
Description: We are looking to bring on a group of Tech Support Agents to support the internal employees of internal via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could
Job Source: TEKsystemsMutual of America
Phoenix, AZ, United States
Mutual of America Financial Group Job Title: Help Desk Analyst Location: Phoenix, AZ (Hybrid) Who We Are: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. Since 1945, we have spe
Job Source: Mutual of AmericaArkos Health
Gilbert
Job Description Job Description Salary: Our Organization: Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos
Job Source: Arkos HealthRandstad Digital
scottsdale, az
Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days! This position will be on-site in Scottsdale, AZ Job Description Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in provid
Job Source: Randstad DigitalBC Tech Pro
Chandler, AZ, United States
Job Description This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic
Job Source: BC Tech ProRandstad
Scottsdale, AZ, United States
help desk. scottsdale , arizona posted today job details summary $15 - $18 per hour contract no requirements category computer and mathematical occupations reference1052257 job details job summary: Job Description Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in prov
Job Source: RandstadGilbert, AZ, United States
Our Organization:
Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.
How You'll Make a Difference:
The IT Help Desk will provide day-to-day customer support to Arkos employees, Arkos clients, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Essential Duties and Responsibilities:
Record end user requests in the Incident Tracking System Freshservice
Follow Arkos Health Desk procedures for recording and managing requests within Freshservice
Provide Level 1 support services for end user requests, including troubleshooting activities and advocacy for the end user
Escalate end user requests to the appropriate support group as necessary
Monitor system wide issues and Cart statuses, works with Arkos IT Managers and Director in providing timely notification of problem occurrences, updates, and resolutions as required
Maintain a working knowledge of computer technology, network systems, standard software, CuraviCare, Carepointe, telemedicine carts and technologies
Acts as a resource of technical information to the end user community
Monitor the Arkos call queues to ensure timely retrieval of end user requests
Assist IT Director, and IT Managers with day-to-day operations within Help Desk and customer support
Work on small projects in addition to providing support services
Qualifications/Skills: Proficient in Office 365 management and application usage
Experience with and understanding of cloud infrastructure, specifically Sharepoint
The ability to manage Saas based systems
Proficient in Azure Active Directory navigation, function, and management
Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analytics, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular Arkos department or function
Highly motivated to apply process improvement, and to increase product and service quality to achieve business objectives
Benefits: Employer-paid Medical premiums at no cost to you
Employer-paid Dental premiums at no cost to you
Employer-paid Vision premiums at no cost to you
Employer-paid Short-Term Disability premiums at no cost to you
Employer-paid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation and 9 days of holiday during your first year
Your Birthday off!
Must complete ourCulture Index Survey.Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.
Arkos Health EEO Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Arkos Healthis a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.
Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health
Help Desk Analyst jobs in Gilbert, AZ, United States
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