Senior Manager, Professional Services_

Austin

**Who We Are:**

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.

**LINQ’s Values:**

• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.

• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

**About The Role:**

As the Sr. Manager, Professional (State Nutrition) of a leading EdTech SaaS company, you will be responsible for leading and managing the professional services team (including Business Analysts & Consultants), ensuring successful implementation and adoption of our educational technology solutions. You will work closely with customers, internal teams, and external partners to deliver exceptional service and drive customer success. This role requires a deep understanding of the Education & SaaS landscape, strong leadership skills, prior experience creating and implementing Professional Services methodologies, and the ability to navigate complex projects and relationships.

**Leadership and Team Management:**

• Provide strong leadership to the professional services team, including hiring, training, and performance management.

• Foster a collaborative and high-performing team culture, encouraging knowledge sharing and professional development.

• Set clear goals and objectives for the team, aligning them with company strategies and customer needs.

**Customer Engagement and Relationship Management:**

• Build and maintain strong relationships with key stakeholders, including state administrators, district leaders, and educational institutions.

• Collaborate with sales teams during the pre-sales process to understand customer requirements and develop effective implementation plans.

• Serve as the escalation point of contact for customers throughout the implementation process, leading teams through a smooth transition and addressing any concerns or challenges. Lead Transformational Change:

• Develop a clear, compelling vision for change that aligns with the organization's goals and inspires others to act.

• Oversee the end-to-end implementation execution and effectiveness of our State Nutrition software solutions, ensuring the team delivers projects on time, within budget, and meeting quality standards.

• Develop and manage standard project plans, resource allocation, and timelines, coordinating activities across different teams and departments.

• Monitor at the executive level - project progress, identify risks, and develop mitigation strategies to ensure successful outcomes.

• Drive customer success by ensuring the successful adoption of State Nutrition solutions and maximizing the value delivered to customers.

• Monitor customer satisfaction, gather feedback, and advocate for customer needs internally to improve product offerings and service delivery.

• Understands and measures metrics including Utilization, TTV, Backlog.

**What We Are Looking For:**

• Proven experience in a leadership role within the EdTech industry or Professional Services function.

• Prior experience overseeing projects that include both configuration and custom development components

• Strong project management skills with the ability to manage multiple complex projects simultaneously.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.

• Demonstrated ability to lead and develop high-performing teams.

• Analytical mindset with the ability to solve problems and make data-driven decisions.

• Flexibility and adaptability in a fast-paced and evolving environment.

**Total Rewards:**

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

**EOE Statement/Accommodation Notice:**

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (ol.gov/ofccp/regs/compliance/posters/ofccpost.htm) If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.