Customer Service Representative

Santa Clarita, CA, United States

40000 AUD Santa Clarita ** Customer Service Representative**

**Summary:**

Customer Service Representative This role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts.

Lamsco West, Inc. is a premier aerospace manufacturer of shims and detailed parts. Lamsco is the largest single manufacturer of aerospace shims and laminated shim stock in the world. The holder of many prestigious performance accolades for exemplary quality and delivery ratings, Lamscos integrated business systems are the most sophisticated in use in the industry today. Lamscos class-leading systems are complemented by state-of-the-art factory controls, which make extensive use of electronic visual displays for monitoring performance and efficiency in real time at each production cell. Lamsco holds approvals from all North American airframe manufacturers and their major tier one suppliers and has expertise in managing complex, high-volume logistics, including EDI-controlled min/max systems. Lamsco West Inc. is part of The Avantus Aerospace Group.

At Lamsco West Inc, our customers are the reason of our business. Ensuring customer satisfaction by identifying their unique requirements is the reason of our success. This role is critical to our organization. We strive to offer premier customer service by augmenting key relationship and maintaining an excellent customer experience. We have developed a state-of-the-art system and processes that allow us to support this vision. If you want to advance your career with a global footprint and contributing to a vision focused on customer success, then apply to this opportunity.

**Main Duties and Responsibilities:**

* Main point of contact for designated customers.

* Build and maintain strong relationships with Customers point-of-contacts

* Processes quotations per customer requests.

* Provides Engineering with required documentation related to customer requests

* Participate in contract review process and risk assessment mitigation for existing and new awards

* Resolve conflicts and provide satisfactory solutions to customers in a timely manner

* Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.

* Interface between the customer and estimating department to provide necessary RFQ information

* Oversee product and service warranties to ensure customer/product resolution.

* Leads and finalizes customers questionnaires and surveys on-time for designated accounts

* Develops positive relationships with existing, new and target customers

* Oversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).

* Support as necessary capture order entry

* Additional Duties, as assigned

**Additional Comments:**

* The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

**Requirements:** Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

* Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)

* High Energy, self-motivated, self-started, team player and willingness to learn

* Must have strong interpersonal skills working with internal and external customers

* Hands-on approach. Willing to "touch" parts to ensure execution. Leading by example.

* +1 year of experience preparing status updates, line of balance reports, progress updates and basic industrialization plans.

* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to perform price comparisons that include percentage differences.

* Must have excellent written and verbal communication skills in English. Good phone and video conferencing skills and the ability to interact professionally with others, both internally and externally.

* Must be able, capable and willing to troubleshoot and do problem solving to improve customer experience.

* Experience with an order entry software system.

* Ability to work in a high-concentration and fast-paced manufacturing environment

**Working Conditions:**

* Normal office environment

* High volume of public contact

* Work may include periods of high volume and tight deadlines

* **Posted Date** 12 Jan 2022

* **Location** Santa Clarita

CA / United States

* **Industry** Aerospace

* **Job Type** Full Time

* **Salary** Not provided