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Blue Apron
Austin, TX, United States
**Senior Manager Operations- Customer Experience** at Blue Apron Austin, TX The Senior Manager of Operations (CX) will work closely with the Director, developing and executing strategic initiatives which will build the best-in-class experience for our customers. The ideal candidate will be a sharp multidimensional leader who excels in a colla
Job Source: Blue ApronTEL
Austin, TX, United States
Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. Job Description We engineer success. Tokyo Electron U.S. Holdings, Inc. is the holding company of TEL's U.S. subsidiaries. We oversee the intensel
Job Source: TELNutrabolt
Austin, TX, United States
Who We Are: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of
Job Source: NutraboltLearn It Academic Services
Austin, TX, United States
Overview: We are seeking a dynamic and experienced Project Manager to support the Business Development at Learn Academy. The ideal candidate will be a strategic thinker with proven project management, sales and business development experience within the education sector. This is an opportunity to help build-out and grow the business development te
Job Source: Learn It Academic ServicesConfidential
Austin, TX, United States
Senior Director, Global Customer Education Services About the Company Fast-growing SaaS-based collaboration software & solutions platform Industry Computer Software Type Public Company Founded 2005 Employees 1001-5000 Categories Enterprise SaaS Software Information Technology & Services Technology Collaboration Engineering Software Enterprise Soft
Job Source: ConfidentialUnity
Austin, TX, United States
The opportunity Make an impact on the next generation of creators. You will lead our Education marketing team to enable schools, students, educators, and upskillers to gain success with real-time 3D technologies. You are an intuitive marketing strategist with outstanding leadership and strong communication.In this role, you'll build relationships w
Job Source: UnityVeradigm®
Austin, TX, United States
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver a
Job Source: Veradigm®Procore Technologies
Austin, Texas
Job Description We believe in providing people with everything they need to do their best work and are looking for an Office Operations Manager to guide our growing Austin, TX Office. The Building Operations team is a key part of the organization and ensures that the company runs smoothly, employee perks are delivered thoughtfully, and office even
Job Source: Procore TechnologiesAustin
Job Description Job Description At MNTN, we've built a culture based on quality, trust, ambition, and accountability – but most importantly we really like working here. We're looking for people who naturally want to do more, own more, and make an impact in their careers – and we're seeking someone that can help us grow our team.
We know that one of the keys to our growth as an organization is an effective and streamlined learning program for teammates, customers, and partners. We're seeking a Customer Education Operations Manager to help transform customer and partner learning projects within our Learning & Enablement team.
We are looking for someone who is passionate about learning, communicating, and improving processes and takes pride in partnering with teams across the business to maximize the company's growth. This role will report to our Director of Learning Design & Operations and maximize the team's potential by leveraging relationship-building skills, technical acumen, and onboarding expertise to power a Continuous Culture of Learning internally and externally.
You will:
Partner closely with Learning Experience Designers to assess customer training needs and update training materials accordingly.
Assist Revenue Enablement Managers in creating virtual training programs for customer education.
Aid the Learning Operations Team in tracking and reporting customer training participation and impact.
Maintain governance of customer and partner training materials in our Content Management System and Learning Management System.
Establish and maintain strong relationships with key stakeholders and work cross-functionally to align customer education efforts with business goals.
Collaborate with product development teams to stay updated on new features and updates.
Collaborate with marketing teams to provide up-to-date marketing materials to our partners.
Collaborate with Go-To-Market teams to anticipate upcoming initiatives and adjust training roadmaps.
Collaborate with revenue teams to address common challenges and improve overall customer satisfaction.
Provide ongoing support and assistance to customers during and after training sessions.
Address customer inquiries and concerns related to training content.
Collect feedback from customers to continually improve training programs.
Stay informed about industry trends and best practices in customer training, onboarding, and implementation.
Craft communication plans to convey processes, project updates, training plans, and program details.
You have:
Proven experience in Customer Success, Onboarding, Implementation, Operations Management, or a related role.
Experience in the advertising or marketing technology industry.
Strong verbal and written communication skills.
Strong presentation skills and experience presenting to an executive audience.
Foundational operations and project management knowledge, along with the ability to own your initiatives from start to finish.
Excellent interpersonal skills and a customer-focused mindset.
Excellent problem-solving and critical-thinking skills.
An agile mindset with strong organizational and multitasking abilities.
Proficiency in using Content Management Systems, Learning Management Systems, Project Management Tools, and content design tools.
Analytical mindset with the ability to interpret data and make informed decisions.
Strong ability to work closely with others, find common ground, and work in a team environment.
MNTN Perks:
100% Remote.
Competitive compensation
100% healthcare coverage
Open-ended vacation policy with an annual vacation allowance
Three day weekend every month of the year
401k plan
Flexible Spending Account (FSA) for dependent, medical and dental care
About MNTN:
MNTN is the world's first self-serve CTV platform that allows brands and agencies to precisely target digital audiences on high-end cable networks, complete with tracking in Google Analytics. We call it Performance TV. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct response, performance marketing channel.
Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry. Thousands of top brands have partnered with MNTN, including Orangetheory Fitness, Callaway Golf, Lands End, Yeti, and Ferrari.
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Email Alert for Customer Education Operations Manager jobs in Austin
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