Senior Technical Program Manager

Phoenix, AZ, United States

**Description**

**You Lead the Way. Weve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives.??Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.??American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.??And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.??Find your place in technology on #TeamAmex.

The Sr. Tech PM who joins our Product Delivery and Integration team will be assigned to one of several exciting teams that are driving large scale, cross functional, enterprise top priority initiatives!

This role is for a top initiative called ISP, within the GSG&CT (Global Servicing Group & Corporate Technology) team, where we are building a modernized platform for all CCPs(Customer Care Professionals) to have a great user experience, in catering the real customer needs who call in to American Express.

American Express has embarked on this exciting transformation driven by an energetic new team of high performers. The platform will deliver a framework for creating better experiences across different areas of servicing needs within the GSG(Global Servicing Group) space.

We are seeking an individual with an enthusiastic, hard-working, technology mind-set to work well with a Product team who are defining the roadmap for this initiative and the Engineering teams developing innovative solutions to drive engagement and facilitate the ease-of-use of the tools needed for CCPs for existing cardmember base and to attract new customers to the AMEX brand. Collaborate with technology teams within the organization and with the backend teams to ensure the high-quality delivery of applications and infrastructure components. The role will collaborate closely with business partners and PMO teams, Technical Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring the progress is tracked and reported at leadership level.

**Responsibilities** include, but are not limited to:

+ Drives coordinated teams, in delivery of the roadmap defined for the ISP Program, working closely with other Technical project managers, product owners, architects, engineers, and quality assurance.

+ Partners with Product Capabilities team(s) to develop roadmaps for E2E scope of the Product capabilities within a portfolio.

+ Coordinates execution of development projects from initiation through release, using SDLC methodologies and Agile/Scrum concepts.

+ Works within and across business and technology teams to prioritize, plan, and complete the development schedule for major product releases, from and E2E perspective.

+ Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution.

+ Facilitates and plans change management and defines the release management plan and activities.

+ Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

+ Ensures regulatory / audit / compliance requirements are met and protect data by fostering and promoting standard processes in data governance.

+ Manages and supervises team velocity, financials, and other critical metrics in relation to the plan and published progress reports.

+ Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties.

+ Handles and appropriately raises delivery impediments, risks, issues, and changes tied to the product development initiatives.

+ Works with the teams involved in providing the mitigation approaches for the risks identified at the program level.

+ Tracks iteration progress, OKR/KPIs, support issue resolution, and remove obstacles to ensure iteration commitments are met.

+ Mentors, guides, and supports Technical Project Managers, Agile Champions, and other team members as appropriate.

+ Provides executive level updates at the program level to key leaders to showcase the health of the overall program.

+ Willingness to work with all the teams from E2E perspective including the backend teams.

**Minimum Qualifications** **:**

+ Bachelors or masters degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred.

+ Understanding of all aspects of software design, with a demonstrated track record of growing responsibility.

+ 7-8 years of technical project management experience.

+ Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.

+ Experience managing project budgets and reporting while ensuring compliance with Rally, JIRA and Agile delivery platform.

+ Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.

+ Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

+ Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.

**Preferred Qualifications**

+ Consistent track record of working independently and making key decisions on projects.

+ Confirmed ability to lead change in dynamic, ambiguous environment, and ability to influence without direct authority among peers and with leaders.

+ Influence team members with innovative changes and improvements by demonstrating risk taking.

+ 8 years of Software Project Management experience, part of it using Agile methodologies.

+ Experience in using the Rally tool and creating dashboard views for reporting the progress within Rally tool.

+ Ability to effectively interpret Technology and Product objectives as well as challenges.

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24010470

#J-18808-Ljbffr