Customer Service Engineer II - InVitro - Baltimore Metro Area

Baltimore, MD, United States

**Customer Service Engineer II - InVitro - Baltimore Metro Area**

* Walpole, United States of America; Baltimore, United States of America

* Customer Services

* 298583

Siemens Healthineers

** Job Description**

*Nows our time to inspire the future of healthcare together.*

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Customer Service Engineer level III specializing in servicing Diagnostic Chemistry equipment needed in the:

**Location**: Baltimore, MD

**Shift**: Mon - Fri, 8a to 5p

**This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for:**

* You will be in a field-based, customer-facing role responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Atellica Solutions products) at customer sites with minimal supervision.

* You will be responsible for delivering both timely and effective repairs and adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

* You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.

* You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

* Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately.

**This position may suit you best if you are familiar with what is below and would like to develop your career with Healthineers:**

* You have the ability and experience to establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately.

* You have experience in testing, repairing, and maintaining capital medical equipment.

* You have strong customer service and communication skills.

* You are proficient in the use of tools and service test equipment.

* You already have, at least, some experience related to IT systems (servers, operating systems) in terms of installation, configuration, or support.

**Required skills to have for the success of this role:**

* Minimum: Biomedical engineering or Electronics Technical Associates Degree, or equivalent.

* Must be proficient in using tools and service test equipment, with the ability to work both individually and in an established team setting.

* Experience (5+ years) as a field service engineer servicing medical or diagnostic instruments.

* Must demonstrate excellent judgment in customer relations and managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

**If you want to join us in transforming the way healthcare is delivered, visit our career site at** https://usa.healthcare.siemens.com/careers**.**

If you wish to find out more about the specific before applying, please visit: .

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

**Organization:** Siemens Healthineers

**Company:** Siemens Healthcare Diagnostics Inc.

**Experience Level:** Mid-level Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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