TECHNOLOGY SUPPORT TECHNICIAN II

Technology Support Technician IIReports to: Technology Support SupervisorThe Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.QualificationsAssociate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the field of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.A+ certificationStrong knowledge of computers and relatedGeneral knowledge of components of local areaAbility to communicate effectively with all levels of technologyAbility to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.Strong knowledge of hardware and softwareStrong knowledge of presentation equipment such as TVs, interactive boards, andGeneral knowledge of A/VKnowledge, Skills, and AbilitiesProficient in using MDM tools like Moysle to manage and secureAbility to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basicExperience in deploying new technologies and systemKnowledge of group policy, DNS, andProficiency in managing and troubleshooting applications and device connectivity issues.Understanding of security awareness bestFamiliarity with OS installation andExperience with virus and malwareAbility to handle user account management, password resets, and MFAFamiliarity with GSX and other third-party companies for processing deviceAbility to work independently and as part of aProfciency in managing MS365 support and email configuration.Familiarity with Adobe SignatureKey Duties and ResponsibilitiesManage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education LiveProvide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.Assist with the installation, repair, and upgrade of hardware, software, and relatedUse a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.Use an inventory system to track technology-relatedAssist with the configuration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.Assist users with accessing computers, networks, andEscalate complex problems to higher-level technicalProvide timely and effective resolution ofPerform system updates onReset accounts for staff and assist in setting up MFA and other securityMaintain accurate records of installations, repairs, andManage account control (deactivate/reactivate) and passwordParticipate in professional developmentWork closely with ITFs to ensure technology aligns with instructionalInstallation and removal of APs, switches,Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards).Provide peripheral device support and printer setup/troubleshooting.Support board meetings with technologyHandle projector/interactive whiteboardMaintain proficiency in security awareness and bestPerform password management and active directoryOther duties as assignedTerm of Employment: 12 monthsSalary Schedule: Classified Salary Schedule, Grade N