Information Technology Support Technician

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $22.00/yr

Direct message the job poster from Insight Global

Job Requirements

2+ Years PC Technician/Desktop Support/Field Tech

Excellent customer service skills

Experience setting up Teams or Skype for Business

Great communication skills, both written and verbal

Nice to Have Skills & Experience

A+ Certification

Network+ Certification

Job Description

This large municipality requires assistance with swapping out their old phone system hardware. They are also looking to install Microsoft Teams hardware, including phones and headsets. The right candidate will be able to:

Perform factory resets on phone hardware

Assist in configuring Microsoft Teams client settings

Field incoming issue/problem tickets and escalations from end-users to resolve systems issues

Record, track, and document the problem-solving process, including decisions made and actions taken, through to final resolution

Establish and maintain liaison with business partners and TS to provide effective technical solutions

Resolve and escalate incident requests as appropriate

Ensure IT solutions meet client needs

Hours are Monday and Wednesday starting at 6am-5pm; Tuesday, Thursday, and Friday from 8am-5pm. All work is onsite at the client location.

Seniority level

Entry level

Employment type

Contract

Job function

Analyst

Industries

Government Administration

Additional Benefits

Medical insurance

Vision insurance

401(k)

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