Information Technology Support Specialist

IT Support SpecialistFissco Supply is seeking an IT Support Specialist for our Branch Support Office located in Dallas, Texas. The IT Support Specialist provides administrative and first level technical support for IT projects and processes as well as all office equipment, phone hardware, and systems. You will become an integrated team member responsible for aiding the team regarding technical incidents, processes, and general support. This role will interface with third parties for the IT infrastructure upkeeping.Fissco Supply, a Dallas-based Wholesale Distributor, specializes in HVAC-R parts and equipment with access to over 70,000 locally stocked products. We are committed to providing our customers and partners with a competitive advantage by ensuring access to high-quality brands, up-to-date technology, and reliable inventory. Our goal is to support the growth and success of our customers' businesses through exceptional service and product availability.ResponsibilitiesProvide day-to-day direct and phone support for team members' technology questionsReport support requests within the software vendor's ticket management systemProvide team member familiarization, if necessary, to IT processes and proceduresSupport ticket follow-up and/or escalations related to hardware/software issues or requestsParticipate in maintaining the internal phone system and related softwareManage users onboarding and offboarding, including accounts and system accessProvide project support for a small, but complex Windows PC based network environmentDevelop and maintain knowledgebase process statements and FAQ for team membersLog, track, and monitor support requests through the IT queueReview existing processes and procedures for accuracy and compliance with current work requirementsProvide technical support and vendor interface for all office equipment purchases, repairs, and maintenanceProvide oversight of branch and office facilities maintenance, repair and enhancementsQualificationsDegree in Information Technology or 3 years of IT support experienceMinimum of 3 years of continuous hands-on experience using Microsoft Windows XP/Windows 7 and Microsoft Office Suite 2007/2010Strong organizational skills; ability to prioritize work, and work within competing deadlines, under sometimes stressful conditionsExcellent communication skills both verbal and writtenAbility to work flexible work hours and be detailed orientedAbility to manage several simultaneous activities with a demonstrated sense of ownership to drive activities to completion, and be successful in a collaborative environmentSelf-starter with the ability to work independently and as part of an overall teamAbility to follow instructions with high degree of accuracy, take an assignment from inception to completion with minimal supervision or by following guidelinesHigh client service ethics and a proven record in delivering exemplary client satisfaction to external and internal client constituenciesAbility to exchange information and present ideas, report facts, and other information clearly and conciselyWhy Work for Fissco Supply?Competitive compensationCompany paid insurance (medical/dental/vision/life)401(k) with 50% company matchFissco Supply is an equal opportunity employer