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Nationstaff
New York, NY, United States
About the Role: We are seeking an Application Support Engineer who will be responsible for monitoring all non- production environments (UAT, Demo, Dev, etc.). This candidate will help manage and resolve incidents to ensure productivity is not interrupted. This candidate will be in charge of managing multiple environments, organizing releases to al
Job Source: NationstaffION
New York, NY, United States
About Us Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced tech
Job Source: IONGuidepoint
New York, NY, United States
Overview: The role provides technical support to a proprietary Application Platform in a global environment and provides expertise to the Business and Service team. We're looking for quick learner, skilled in customer support, knowledgeable with various Application Platforms, especially proprietary applications, experienced working with a developm
Job Source: GuidepointLincoln IT
New York, NY, United States
POSITION OVERVIEW: Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and will learn and under
Job Source: Lincoln ITOrion Systems Integrators
Montvale, NJ, United States
Job Description: Responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues, ensuring smooth operation of applications, and providing assistance to users. The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to r
Job Source: Orion Systems IntegratorsDexian
New York, NY, United States
Title: Sr. Applications Support Engineer Location - New York 10038- Hybrid onsite Long term engagement Interviews - 3 rounds -video Required Skills:- Deployment, troubleshoot, and support of applications. Ticketing system -ServiceNow. Redhat Linux-required , - understanding Linux security structure. Middleware Components - IBM WebSphere require
Job Source: DexianOpen Systems Technologies
New York, NY, United States
A financial firm is looking for a QRM Application Support Engineer to join their team in New York, NY. Compensation: $150-180k Responsibilities: Install and configure all QRM applications Periodically validate the environment through diagnostic tests Liaise across IT domains to deliver QRM including but not limited to infrastructure eng
Job Source: Open Systems TechnologiesOrion Innovation
Montvale, NJ, United States
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industrie
Job Source: Orion InnovationMontvale, NJ, United States
This Montvale, NJ base client has 3 openings for Application Support Engineers/Application Support Analysts with strong understanding of software applications, databases and operating systems.
These positions will be a Contract-to-Hire engagement with the opportunity to work a hybrid schedule of 2 days onsite / 3 days onsite. Essentially, these roles require L2/L3 experience in application support and software troubleshooting with proficiency in .NET, C#, SQL, and some PowerShell.
Required Skills & Experience
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
Strong understanding of software applications, databases, and operating systems.
Proficiency in the following languages: .NET and C#
Strong SQL skill set (Stored procedures, Joins, optimizing queries, and reviewing non-clustered indexes to find issues.
What You Will Be Doing
Responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues, ensuring smooth operation of applications, and providing assistance to users. The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance user experience.
Incident Management:
Respond to and resolve application-related issues reported by users.
Track, prioritize, and document incidents using a ticketing system.
Provide timely updates to users and stakeholders on the status of issues.
Troubleshooting and Problem Resolution:
Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.
Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.
Collaborate with development teams to implement fixes and workarounds.
System Monitoring and Maintenance:
Monitor application performance and availability using monitoring tools.
Perform routine maintenance tasks, such as software updates, patches, and backups.
Ensure applications meet security and compliance standards.
User Support and Training:
Assist users with application-related questions and provide guidance on best practices.
Develop and deliver training materials and sessions for end-users.
Create and maintain user documentation, FAQs, and knowledge base articles.
Collaboration and Communication:
Work closely with development, QA, IT, and customer support teams to address application issues.
Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
Communicate effectively with both technical and non-technical stakeholders.
Continuous Improvement:
Identify areas for process improvement and contribute to the development of support best practices.
Participate in post-incident reviews and contribute to the development of preventive measures.
Stay updated on industry trends and emerging technologies related to application support.
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Email Alert for Application Support Engineer jobs in Montvale, NJ, United States
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