Business Analyst I - Customer Service

, MD, United States

Job ID: 966518 Milford Mill ,  Maryland Job Type: Contract Added - a day ago

Job Description Innova Solutions is immediately hiring for a Customer Service Analyst >

Position type:

Duration: 12 months >

Location: Windsor Mill, MD 21244 ) >

As a(n) Customer Service Analyst > you will:

Role/Title – Customer Service Analyst

Location – Windsor Mill, MD 21244 - Hybrid

Duration – 12 months

Top 3 skills needed:

Communication (written/verbal), Customer Service/Focus, Ability to translate complicated technical concepts into easy to understand customer-facing communications.

Candidate MUST haves:

Strong communication skills, comfort in talking to customers on the phone occasionally, strong competency in Microsoft applications. (word, office), strong work ethic and ability to take on investigations independently, a strong customer focus (this will be handling customers who are having reliability issues and looking for assistance in solving those concerns)

Education Level/Type *

N/A - experience in customer relations would outweigh any degree requirement.

Specific experience:

Utility experience would be preferred but not required, Microsoft Outlook/Word/Excel (preferred), experience with any types of customer billing or case management software.

Specific project/projects contractor would be working on? * This role would be to support, receive, and respond to incoming customer cases to the Regional Distribution Engineering team.

These cases consist of customer inquiries into frequency of electric service interruption, concerns around the cause of electric interruptions, materials from construction activities left on site, and cases or inquiries in which customers have engaged our external affairs teams, local representatives, or the Maryland Public Service commission (PSC).

This role would be responsible for the investigation and response to customers which include (but are not limited to): engaging the engineering and technical team for outage history, review with technical team of any future work proposed in the area, translating those technical details into our draft language for customer responses, and to respond to customers via their preferred method (sometimes via phone).

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws."

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Pranit Sankar

Associate Recruitment

PHONE ( 312-964-4164)

EMAIL ( [email protected] )

PAY RANGE AND BENEFITS:

Pay Range*:

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID: 966518 Milford Mill ,  Maryland Job Type: Contract Added - a day ago

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