Director of Strategic Accounts & Managed Services

Indianapolis, IN, United States

Must have:

Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.

OVERVIEW

The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with client-side in-house agency leaders. Areas of impact include profitability, team engagement and retention, operational efficiencies, new business development and client relations.

In addition, the Director will support Cella Inc. with consulting, training, networking and business development activities.

KEY RESPONSIBILITIES

Studio: Assigned Accounts and Related Activities (65%)

Direct management of up to 5 accounts and studio directors/team leads -a combination of MIAs and or Embedded Teams.

Provide mentoring and leadership development for studio directors/team leads.

Hiring, development and performance management of studio directors and team leads including development of annual performance objectives

Support studio directors in hiring and developing MIA leadership teams

During Launch of new MIAs-- lead in the assessment and design of processes, policies and procedures best suited to the needs of each account and its internal clients; support ongoing needs across account life cycle

Identify opportunities to provide enhanced and/or increased services for each End Client Company within and outside of the MIA or Embedded Team as appropriate

Development of studio KPIs and related reporting methodology for each studio specific to end Client's goals and contractual SLAs

Development of diagnostic metrics to support continuous operational improvements

Leadership and organization of account Steering Committee meetings for MIAs and QBRs for Embedded Teams.

Build deep relationships with key client stakeholders- demonstrating thought leadership and industry expertise.

Independently address Client and Studio Manager concerns with minimal escalation

Partner with Cella’s corporate team and counterparts to address Studio staff or operational concerns/issues in a timely manner

Lead performance management process across Studios within your charge

Partner with studio director and MIA leadership teams to develop employee engagement and retention programs

Partner with Resource Managers to maximize account profitability while balancing what is best for the end clients and team members

Studio: Across-the-Board Support (15%)

Cella,Inc. business development outside of assigned accounts

Development and roll-out of culture and community-building activities

Support of non-assigned accounts as requested

Business strategy support: Development of RFIs and RFPs as requested

Non-Studio: Consulting, Training & Networking (20%)

Content creation (e.g., blog post authorship)

Presentation development and delivery at professional development events or other speaking opportunities (e.g., Beyond the Creative, Creative Manager Boot Camp)

Moderation of networking events (e.g., CreativeExecs)

Consulting engagements

Additional activities as requested

SKILLS AND KNOWLEDGE & COMPETENCIES REQUIRED

Demonstrated passion toward and in-depth understanding of the in-house creative industry with expertise in leading Video, Digital and Traditional Creative Teams.

Superior communication, presentation and organizational skills

Extremely efficient with an attention to detail

Demonstrated ability and passion to uncover and diagnose complex client business and operational challenges

Enjoys and skilled at client presentations and public speaking

Enjoys and has the ability to write strong journalistic, technical, and client communications related material

Ability to self-manage workload and daily plans

Works well with individuals at all levels of an organization

Ability to gather, analyze and leverage data/metrics to support continuous improvement

Strong excel skills are required

Proficiency using Google mail, calendaring and shared drives

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor’s degree required

Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.

Large team management experience required

External agency experience a plus, but not required

Proficiency using Google mail, calendaring and shared drives

ADDITIONAL INFORMATION

Position is full-time and remote.

The role requires travel between 30–40% of the time, which includes same-day and overnight trips

What’s in it for you:

Largest global staffing leader

Competitive salary + bonus

Excellent benefits package - medical, dental, vision

Generous PTO policy earned from day one

Education and professional development

Rapid career growth

Retirement savings and security

Employee stock purchase plan

Paid parental leave

Short and long term disability

Employee assistance program and health advocacy

Health and dependent care flexible spending account

Metlife auto and home insurance

Metlife legal plan

Referral reward program

Exclusive discounts and programs with dozens of nationwide vendors and retailers

Applications Accepted on Ongoing Basis Until Filled

At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans. When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] .

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