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Best Buy
Westminster, CO, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employ
Job Source: Best BuyFlock Group
Denver, CO, United States
**Disrupt the status quo** At Flock you have an incredibly unique opportunity to help build best-in-class technology rooted in ethical design. Bring your experience and passion to a high-growth, venture-backed startup and feel good about creating a safer, more equitable society.
Job Source: Flock GroupAllegion
Denver, CO, United States
**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded
Job Source: AllegionXero
Denver, CO, United States
???? **Privacy Notice** **Accept** **Customer Experience Specialist - Billing** Denver, US / Customer Customer Experience / Permanent Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their adv
Job Source: XeroBest Buy
Denver, CO, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employ
Job Source: Best BuyInterstate Parking Company
Denver, CO, United States
Results Oriented - Acts with a sense of urgency, desires to be challenged, loves the pursuit, proactive and creative problem solver, pushes for results and is determined to win Empathy - Cares about others and puts them first (teammates and clients), values EQ over IQ, operates on trust (not fear), acts with the best interest of others in mind Inte
Job Source: Interstate Parking CompanyMelio
Denver, CO, United States
Customer Experience Associate Starting Date: August 2024 We're on the hunt for enthusiastic Customer Experience Associate individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. Are you ready to kickstart an exciting tech career at Melio? We need dynamic go-getters, eager to conque
Job Source: MelioThe Michael's Companies
Aurora, CO, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Aurora-7405 Market Place Dr time type Part time posted on Posted 2 Days Ago job requisition id R00229860 Store - CLEV-SOLON, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operat
Job Source: The Michael's CompaniesDenver, CO, United States
Aviron , a standout Y-Combinator-backed company, transforms fitness through its innovative game-based workout equipment, pioneering the future of fitness entertainment. Y-Combinator, renowned for nurturing groundbreaking startups like Airbnb, Dropbox, and Instacart, has been instrumental in Aviron's journey. With an infusion of $23.5M USD in funding, we've been experiencing exponential double digit growth annually since our inception.
Founded on the principle of making fitness engaging through advanced gamification technology, Aviron is more than just a product; it's a vision to revolutionize how our community stays motivated. Our unique approach combines the enjoyment of gaming with the benefits of exercise, crafting an experience that's fun, effective and even addictive.
We invite you to explore our community and witness the impact of Aviron firsthand.
Aviron is right for you if
You’re looking for a role that prioritizes personal and professional growth
You're looking for a flat organization with friendly people that values merit (i.e. good work)
You're self-motivated and produce amazing work
You’re not down with office politics
You want to own your work, start to finish
You want to be provided with ample support and resources (i.e. budget) to complete said work
You are looking to make an impact and see your work drive growth
Position Overview
Aviron is looking to add a talented and customer focused person to our team in the role of Customer Experience Specialist (CXS). In this role, you will communicate through multiple channels including live chat, phone and by email. The CXS will serve as the point person for all customers' inquiries.
You are perfect for this role if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come with working for an energetic start-up.
Our availability to our customers is 9am-9pm, 7 days a week, you must be available to work all possible shifts. Our current shifts are 9am-5:30pm and 12pm-9pm ET (subject to change at anytime). Our schedules are set in advance and you will have 2 days off in a row each week.
Job Summary
Maintain a solid understanding of all company products, channels and company policies/terms.
Listen, understand and respond to incoming member inquiries and/or complaints via live chat, phone, email and social media, warmly and direct to the Tech Support Team when appropriate.
Process orders, cancellations, returns and verify account information when necessary.
Submit shipping claims when deliveries do not go as planned.
Important skills to have would be time management, multitasking and reprioritization.
Educate potential members on hardware and software features through video call product demos.
Complete any ad hoc project as assigned and other duties as requested.
Qualifications
1+ Years of experience in a customer service or equivalent role.
Exceptional verbal and written skills in English.
Ability to type quickly and accurately in a live chat.
Logic mind set to resolve customers’ issues.
Experience with CRM systems.
Experience with Netsuite an asset.
College diploma or University degree preferred.
What we offer
$5,000 annual education allowance. Because we care about your development and professional growth.
Unlimited Essential Days. Vacation days should be for just that, vacation. That’s why we have paid essential days to use for those crappy unforeseen events.
3 weeks vacation. To just vacation however you’d like.
Employee Stock Ownership Plan. We are all owners of the business and want all our employees to have a piece of the pie.
Annual discretionary bonus. So all our employees can reap the rewards of a successful year and hard work.
Free rower. Row along with the Aviron community.
Team on-sites. We know remote work can feel, well, remote. That’s why we get our team together in our Toronto office 3x a year.
100% employer paid benefits. Improving the health and happiness of our employees.
All the best tech. A laptop and a big ass screen.
A couple more things
Our customers love us because we are friendly, passionate, and always willing to go the extra mile. They are continuously impressed (even surprised) at the high-quality physical product and software experience we provide. We are very proud of the product and market we’ve carved out as a team/company that was until very recently mostly boot-strapped. We are looking for someone to match (and elevate!) our passion and hard work to the next level during this very exciting time for our company.
Aviron is based in Toronto, Canada, but much of our team is remote, spanning across Canada, the U.S., and Asia. Please note that this role must be based within Canada.
Aviron is an equal opportunity employer. We provide a safe and inspiring workplace where everyone is accepted and has the opportunity to grow with us. If you require any accommodations, please let us know.
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Email Alert for Customer Experience Specialist jobs in Denver, CO, United States
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