IT Technician

Voyage One offers fully integrated turnkey eCommerce solutions to U.S.-based retailers from various industries enabling them to sell, promote, manage, and optimize their products' sales across the top B2C online marketplaces in China without having a physical storefront or a local entity.

Job Description

Job Summary

We are currently looking for an IT Technician with an all-round knowledge of hardware and software troubleshooting techniques, solid networking principles, and a focused problem-solving mindset. The IT Technician would assure end-users' performance levels on a day-to-day basis by assessing, solving, and/or escalating technical questions in addition to maintaining and updating the company's software/hardware products.

Responsibilities

Installing and updating computer hardware/software products.

Maintaining and repairing equipment (workstations, laptops, printers, servers, etc.)

Assisting in the running of cables.

Placement and installation of digital and network devices.

Troubleshooting computer software/hardware related-issues to ensure end-user performance and smooth running of systems.

Assessment of technical questions along with their proper escalation.

Creation/termination of user accounts.

Setting up computer/network security measures as well as configuring network access for individual users.

Offering technical support on-site, via phone, email and remotely via extended computer access as required.

Qualifications

Requirements

Associate or BS in Computer Science, Information Technology or related field.

2+ years of technical experience as a desktop analyst/technician.

CompTIA A+ certification a PLUS.

Ability to prioritize tasks and work independently.

Problem solving attitude.

Strong oral and written communication skills.

Additional Information

Full-time

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