Insight Global
Orange / Global
Information Technology Support Technician
- $38.572 - $48.216
GET
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Orange / Global
Pay Rate
$28/hr- $35/hr (depending on experience)
Qualifications
Field Service, Desktop Support, or Device Integration Specialist background
OS troubleshooting experience (Windows/ Mac)
Networking knowledge (rack/stack, cabling, network closet setup, etc.)
Good communication skills, both verbal and written
Comfortable working in a hospital Emergency Room, Operating Room, etc.
Plusses / Nice to have
Experience working in a healthcare environment
Basic understanding of EHR/EMR systems (i.e. Epic, Cerner, Meditech, Allscripts, etc)
End User support experience (Preferably healthcare providers)
Essential Job Functions
Provides application support for assigned departments and work groups. Supports the hardware and software environments across all platforms, including but not limited to, application support, hardware support and troubleshooting, and network support and troubleshooting. Works closely with the Applications team assigned to these areas to coordinate and collaborate with various stakeholders, system users, HAIS, and/or vendors to investigate problems and to devise solutions.
Example Tickets
Broken LCD screen in a patient’s room in the ER.
Windows not launching correctly on a device in the Operating Room.
Epic/ Cerner EHR not running or opening properly, etc.
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