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Customer Experience Analyst

, CO, United States

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

**Work on interesting projects wherever you are, at home or in one of our offices around the world.**

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

* 43,000,000 Monthly Transactions

* 120 Fortune 1000 Clients

* 34 Years

* 19 Countries

* 1 You

**Customer Experience Analyst**

**Req:** 22001813_en City: Bogota State: Cundinamarca CO Sutherland is seeking an attentive and goal-oriented person to join the **Customer Experience Analyst** role for NICE System. As a member of our team, youll be part of an incredible Portfolio Solutions where your main goal is our customers experience. We care about our employees experience and benefits as well. At NICE, you will learn and grow continuously, it will be challenging, and you will love it. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Customer Experience Analyst** **in this role get to:** * Exceptional presentation and demo capabilities

* Ability to communicate from C-level executives down to Agent/Front Line level employees

* Ability to manage multiple, complex situations simultaneously

* Self-motivated, highly organized, and team-oriented

* Strategic thinker with a strong communication aptitude

* Demonstrated success in achieving strategic deal wins

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