Care Manager

City of Rochester, NY, United States

Liberty Resources is seeking a Full Time Care Manager to be a part of our Safe Options Support program in the Rochester community.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

The Safe Options Support (SOS) Care Manager will be a key member of a collaborative, multi-disciplinary team seeking to engage the unhoused population of Monroe County from a trauma informed, person-centered, strengths-based, non-judgmental, autonomous, and barrier free approach. The team’s mission is to is to ensure the greatest level of independence and well- being for homeless and unstably housed individuals who are traditionally marginalized or underserved with compassionate care and connection to needed resources. The SOS team consists of a Team leader, Licensed Clinician and/or Nurse, Care Managers, and Peer Specialists. The team will support program participants through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of care.

We are committed to prioritizing candidates with diverse backgrounds and experiences, and recruiting, training, and retaining employees to increase the dynamic of our workforce. We are looking for candidates who will be willing and able to offer themselves as role models for the population we serve, which operate through the values of mutuality, autonomy, empathy, inclusivity and safety. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Care Manager Position Summary:

The position will be embedded within the community with a remote/hybrid component as well. This position is Monday-Friday with rotating telephonic on-call requirements. The primary goal of the Care Manager is to support individuals who are housing deprived to secure permanent housing of their choice. Additionally, SOS team members will provide support for individual’s self-defined vision of personal wellness. Continuing education, supervision, and training to ensure success will be an ongoing part of the Care Manager’s role at Liberty Resources.

Care Manager Job Responsibilities:

Consistently outreach and build relationships with displaced and unhoused persons; Meet participants where they are physically and behaviorally at known “hang outs” or “Hot Spots” within the community, hospital settings and anywhere applicable

Make referrals to necessary care and support services utilizing warm-handoffs

Work closely with any existing care team(s) of individuals being served

Monitor engagement in services and status of permanent housing through continued connection to ensure stability, independence and wellbeing in their new community

Administer assessments related to mental health, addiction, and/or social determinants of health (training is provided)

Crisis management and safety planning using the Columbia Protocol and other best practices.

Rotating night and weekend shift flexibility.

Care Manager Qualifications:

Preferred candidates for the Care Manager position would have a Bachelor’s degree or higher, preferable in psychology, social work, sociology, or related field or be a New York State Licensed Practical Nurse (LPN). Past case management work experience will be considered in lieu of Bachelor’s degree

Experience providing advocacy with homeless and/or precariously housed populations preferred but not required.

Experience as provider and/or recipient of behavioral health, substance use and/or homeless services.

Knowledge of: homeless resources within the community;

treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff;

community based organizations and opportunities for continuing wellness development of participants;

intentional peer support models, best practices and methods of implementation.

Aware of the various personal and systemic issues that hinder access to care

Bi-lingual in Spanish and English preferred.

Care Manager Required Skills and Abilities:

The successful candidate is required to regularly sit, stand, walk, bend, climb stairs and lift objects of up to 20 lbs. as needed. The candidate is required to possess the ability to understand, support and operate from a strength-based approach, display professionalism in all settings, and recognize the importance and benefits of relationship building and collaborating with other service providers.

The ability to solve complex problems using creative solutions and act consistently in a manner that demonstrates dignity and respect for participants is required, as well as the ability to de-escalate participants in times of crisis.

A respect for and high level of comfort around people experiencing psychiatric crisis and the ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery is essential.

Sensitivity to cultural differences and ability to incorporate that understanding into service provision is required.

Why you want to work with us:

At Liberty Resources we...

Value the wellness of staff as much as we value the wellness of the people we serve

Embody cultural humility through ongoing dedication to creating an inclusive environment and take pride in being an equal opportunity employer

Collaborative environment with a foundation of safety and trust

Dedicated to supporting people’s growth and career paths through training and advancement opportunities

Are constantly growing as an organization with locations in 3 states and over 1,500 employees

Paid time off and opportunities for flexible scheduling

Relaxed dress code

Starting Rate:  $22.56 per hour

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Organization: Liberty Resources Inc

Posting Start: 2024-04-24

Location: Rochester, NY

Job Title: Care Manager

Posting End: 2024-05-24

A Brief Job Description: Liberty Resources is seeking a Full Time Care Manager to be a part of our Safe Options Support program in the Rochester community.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

The Safe Options Support (SOS) Care Manager will be a key member of a collaborative, multi-disciplinary team seeking to engage the unhoused population of Monroe County from a trauma informed, person-centered, strengths-based, non-judgmental, autonomous, and barrier free approach. The team’s mission is to is to ensure the greatest level of independence and well- being for homeless and unstably housed individuals who are traditionally marginalized or underserved with compassionate care and connection to needed resources. The SOS team consists of a Team leader, Licensed Clinician and/or Nurse, Care Managers, and Peer Specialists. The team will support program participants through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of care.

We are committed to prioritizing candidates with diverse backgrounds and experiences, and recruiting, training, and retaining employees to increase the dynamic of our workforce. We are looking for candidates who will be willing and able to offer themselves as role models for the population we serve, which operate through the values of mutuality, autonomy, empathy, inclusivity and safety. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Care Manager Position Summary:

The position will be embedded within the community with a remote/hybrid component as well. This position is Monday-Friday with rotating telephonic on-call requirements. The primary goal of the Care Manager is to support individuals who are housing deprived to secure permanent housing of their choice. Additionally, SOS team members will provide support for individual’s self-defined vision of personal wellness. Continuing education, supervision, and training to ensure success will be an ongoing part of the Care Manager’s role at Liberty Resources.

Care Manager Job Responsibilities:

Consistently outreach and build relationships with displaced and unhoused persons; Meet participants where they are physically and behaviorally at known “hang outs” or “Hot Spots” within the community, hospital settings and anywhere applicable

Make referrals to necessary care and support services utilizing warm-handoffs

Work closely with any existing care team(s) of individuals being served

Monitor engagement in services and status of permanent housing through continued connection to ensure stability, independence and wellbeing in their new community

Administer assessments related to mental health, addiction, and/or social determinants of health (training is provided)

Crisis management and safety planning using the Columbia Protocol and other best practices.

Rotating night and weekend shift flexibility.

Care Manager Qualifications:

Preferred candidates for the Care Manager position would have a Bachelor’s degree or higher, preferable in psychology, social work, sociology, or related field or be a New York State Licensed Practical Nurse (LPN). Past case management work experience will be considered in lieu of Bachelor’s degree

Experience providing advocacy with homeless and/or precariously housed populations preferred but not required.

Experience as provider and/or recipient of behavioral health, substance use and/or homeless services.

Knowledge of: homeless resources within the community;

treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff;

community based organizations and opportunities for continuing wellness development of participants;

intentional peer support models, best practices and methods of implementation.

Aware of the various personal and systemic issues that hinder access to care

Bi-lingual in Spanish and English preferred.

Care Manager Required Skills and Abilities:

The successful candidate is required to regularly sit, stand, walk, bend, climb stairs and lift objects of up to 20 lbs. as needed. The candidate is required to possess the ability to understand, support and operate from a strength-based approach, display professionalism in all settings, and recognize the importance and benefits of relationship building and collaborating with other service providers.

The ability to solve complex problems using creative solutions and act consistently in a manner that demonstrates dignity and respect for participants is required, as well as the ability to de-escalate participants in times of crisis.

A respect for and high level of comfort around people experiencing psychiatric crisis and the ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery is essential.

Sensitivity to cultural differences and ability to incorporate that understanding into service provision is required.

Why you want to work with us:

At Liberty Resources we...

Value the wellness of staff as much as we value the wellness of the people we serve

Embody cultural humility through ongoing dedication to creating an inclusive environment and take pride in being an equal opportunity employer

Collaborative environment with a foundation of safety and trust

Dedicated to supporting people’s growth and career paths through training and advancement opportunities

Are constantly growing as an organization with locations in 3 states and over 1,500 employees

Paid time off and opportunities for flexible scheduling

Relaxed dress code

Starting Rate:  $22.56 per hour

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Apply Online

Contact Information: Colby SpencerHR Generalist315-425-1004 [email protected]

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