Licensing Specialist

Washington, DC, United States

The Thurston County Auditor's Office, located in Olympia, Washington, is seeking a  Licensing Specialist  to join their dynamic team. This position will serve as the customer service representative for the County Auditor's licensing functions. In this role, you will be responsible for motor vehicle, vessel, and other miscellaneous licensing functions; receiving/interpreting records and balancing daily receipts from licensing activities, including legal documents required in title transfers and registrations; and engaging in significant public contact requiring effective communication and service to the customers. Essential functions may include, but are not limited to, the following:   Provide responsive and accurate customer service while maintaining professionalism under pressure, and handling stressful situations with discretion and sensitivity.  Communicate clearly and consistently with customers whether in-person, on the phone or via email. Initiate and respond to correspondence as necessary.

Review title applications to determine if the documentation submitted meets established criteria sufficient to complete the transaction.

Implement and explain the laws, rules and regulations pertaining to vehicle licensing utilizing a thorough knowledge of the DRIVES system and public disclosure laws.

Accurately compute and collect title and licensing fees and issue appropriate inventory.

Receive, verify, process and/or issue a variety of documents including: passport applications, address changes, tab renewals, 60-day temporary permits, trip permits, disabled parking applications, title transfers, quick titles, pro-rated title transfers for interstate tractor and trailer customers.  Issue vehicle plates and multiple transaction batches.

Maintain a thorough understanding of vehicle and vessel licensing and title procedures, and miscellaneous licensing and permit laws through State Department of Licensing training, conferences and user group meetings.

Maintain an understanding of mobile home title transfers, title eliminations, transfer in locations and reinstatement procedures.

Process, sort and examine incoming mail for compliance with statutes and fees.

Create a record or update statewide database with vehicle and vessel information.

Work independently and as part of a team.  May provide training to employees as necessary.

Open and close the vehicle licensing system and individual workstations and conduct daily inventory of accountable items.

Maintain regular, predictable and punctual attendance during regularly scheduled work hours at assigned worksite.

Balance assigned cash drawer daily, prepare deposits for the County Treasurer, and request and compile routine reports from the DRIVES system.

Communicate with Washington State Department of Licensing (DOL) office personnel.

What we offer our employees: Work-Life Balance : We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.

Plan For Your Future :  As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans 202 4   for more information.

Paid Leave : Full-time regular employees earn a minimum of 12 paid vacation days per year in addition to 11 paid holidays .

Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.

Deferred Compensation :  The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.

Flexible Spending Account (FSA ) :  Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.

Public Service Loan Forgiveness : This is a federal program which allows full-time public service employees who have made 120 qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

Why you’ll love it here:

Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at  Experienceolympia.com .

Working Conditions:

The work is performed in an office environment. Essential tasks require typing/keyboard skills, phone usage, reading, speaking and listening, reaching, and bending. Lifting and carrying of materials, equipment or other items weighing up to 50 lbs. may be required. Certain tasks may require long periods of standing or sitting. High School Diploma or GED.

Two (2) years of general office experience with significant public contact and financial accountability.

Washington State DOL qualification (within one year of hire).

Must type 50 wpm and operate a 10-key adding machine.  Ability to use a personal computer, software packages and mainframe database systems to successfully perform the duties of the position.

Must be bondable.

Must be able and willing to work a varying work schedule when required.

Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Must pass background check.

Knowledge of State title and license regulations as they pertain to vehicles/vessels and the DRIVES operating system. Knowledge of state and county statutes/ordinances regulating marriage, animal, business, peddler, ambulance, circus, auctioneer, erotic dance and amusement licenses.  Must be able to communicate the laws and application procedures to customers. Ability to prepare and maintain accurate financial and clerical records. Basic knowledge of computers, programs and applications, and ability to operate office equipment. Ability to communicate effectively both orally and in writing. Ability to create and maintain good public relations. Ability to prioritize and perform multiple tasks concurrently. Ability to work independently and make appropriate decisions regarding work methods. Ability to process and account for money. Understanding of inventory control techniques and cash management process. Questions about this recruitment?

The contact person for this recruitment is Jared Krause - (360) 754-4661

This position is:

- Represented by a Union

- Eligible for benefits

- Eligible for overtime under the Fair Labor Standards Act (FLSA)

Items required for consideration:

- Application

- Letter of Interest

- Resume

- Will be required to pass a background check

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