Comcast Business Analyst Co-op

Philadelphia, PA, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

The Comcast Cooperative Educational Program (Co-op) immerses students into the daily operations of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. Designed for students whose curriculum allows for a cooperative learning track, the co-op becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. Throughout the experience, there is opportunity for exposure to mentorship and professional development while having some fun along the way.

Role Overview

Customer Base Engagement and Retention Strategy Team Overview

The Customer Base Engagement and Retention Strategy team is responsible for supporting the development of the overall strategy to grow long -term value of the 30M Xfinity residential customer base. Our focus is on identifying material opportunities to drive key growth metrics including margin expansion, product engagement and tenure extension.

Co-Op Role Overview

The Business analyst for Customer Base Engagement and Retention Strategy will primarily be responsible for gathering insights to document potential solutions that enable the company to maximize values using analytical methods. This individual will gain experience in interpreting marketing and customer data, providing insights that enhance current measurement practices, and supporting overall customer engagement and retention action plans.

Projects/Problems to Solve : Consolidation of reporting and data analysis to fill in gaps across the Enterprise Business Intelligence team and the Base Insights and Transformation Team to ensure alignment and consistency across all success metrics to customer growth.

Key Partners: Customer Base Engagement and Retention team, Enterprise Business Intelligence team, Change and Leave Journey partners, and Division Stakeholders

Impact Opportunity: Recommending consolidated reporting and success metrics that will be key to the foundation of ongoing customer engagement and retention insights to make an impact to the business. This work will support multiple programs that are focus areas, two of which are the largest retention opportunities in the business.

Co-op responsibilities include but are not limited to:

Support in the development and maintenance of reporting through data gathering, analysis and summarization

Data analysis and understanding of systems with the ability to pull and manipulate data to identify areas of opportunity for continued growth

Track and forecast key program metrics regularly

Participate in defining business intelligence requirements projects and data request

Maintains current and ini tiates new implementation projects to support recurring customer growth programs

Liaison between Customer Base Engagement and Retention Strategy team and partners across the Enterprise Business Intelligence and Base Insights and Transformation Teams

Collaboration with other analytics leads to define and analyze complex data sets

Preferred Qualifications

Self- starter with the ability to work independently and thrive under pressure

Strong verbal and written communication skills to share results and make data-based recommendations to leadership and cross-functional teams

Knowledge/interest in SQL and/or Tableau

Preferred Majors: Business, Math, Statistics, Economics, Finance or Marketing

Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track .

Available to work 40 hours per week for 6 months starting September 23 , 2024 through March 28, 2025 .

Available to report in-person to the work location provided above.

0 minimum cumulative GPA preferred.

Authorized to work in the United States of America

Comcast is an Affirmative Action/EEO employer M/F/D/ V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Base Pay: $23.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Relevant Work Experience

0-2 Years