User Experience Researcher

Boston, MA, United States

Location: Boston, MA, Merrimack, NH, Smithfield, RI or Westlake, TX.

Software skills:

5-8 -years of UX or related experience

Human Factors, Human-Computer Interaction (HCI), User Experience,

Usability Engineering, Experimental Psychology or related field

Worked in agile teams delivering value in digital products

Description:

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Client Investments.

Client is your destination for discovering your next temporary role at Client.

We are currently sourcing for User Experience Researcher to work in Client's Enterprise Infrastructure Group.

The Role

Client is looking for a User Experience Researcher who is passionate about their craft and improving employee digital experiences.

As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers.

You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.

Team

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Client Investments.

You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Client's most critical business issues.

The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work.

We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, crafting more effective rollout and adoption experiences, and paying close attention to every detail in the ""last mile!""

The Expertise and Skills You Bring

Experience

5-8 -years of UX or related experience is preferred

A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification

Proven experience working on agile teams delivering value in digital products preferred

Financial or similar industry experience desired.

Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.

Skills

Deep familiarity with performing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.

Ability to craft, evaluate and evolve user models (personas, scenarios, profiles).

Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.

Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

Builds and develops post project executive summaries, retrospectives and project follow-ups

A foundation of development knowledge, both web and mobile

Working with other user researchers and designers to understand the customer problems to tackle

Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

An unwavering curiosity to ask why

UX Researchers typically:

Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

Plan, implement and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices.

Collaborate with team members to define & refine research objectives and ensure alignment with strategic, business and user goals.

Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.

Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.

Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.

Partner with the product owner to help inform product strategy

Work across the organization to drive consistent customer experiences

Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)

Provide research and product thought leadership

COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working - Post Pandemic

Our aim is to combine the best of working offsite with coming together in person.

For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Client provides for you.

Education: Bachelors Degree

Additional client information:

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