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Family Dollar
Scottdale, GA, United States
Family Dollar - 3450-3460 E. PONCE DE LEON AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding th
Job Source: Family DollarSam's Club
Stone Mountain, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubFamily Dollar
Mcdonough, GA, United States
Family Dollar - 710 HWY 42 S [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and mercha
Job Source: Family DollarTitle Tree
Loganville, GA, United States
As a customer service rep you will: Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Ov
Job Source: Title TreeFamily Dollar
Norcross, GA, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarXPO Logistics
Lawrenceville, GA, United States
XPO Logistics - JobID: 373376 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and v
Job Source: XPO LogisticsSam's Club
Decatur, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Snellville, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubConyers, GA, United States
Job Summary
This is entry-level office support work involving extensive personal and telephone contact with customers in one of the following areas: water customer service, property taxes, or motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas of assignment: collecting fees, examining vehicle titles and supporting documents for accuracy, processing title applications and dealer titles, collecting ad valorem taxes, and issuing vehicle license plates and decals; or collecting property taxes for the State of Georgia, schools and Rockdale County including pursuing delinquent tax accounts. Work involves researching and providing information to customers and/or the collection and reconciliation of various fees related to services. Work is reviewed by a supervisor for compliance with policies and procedures, accuracy, and the nature and propriety of the final results.
Essential Functions
Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments.
Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits.
Explains department/office processes to customers including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
Provides information to the public by telephone or in-person; answers inquiries or requests and resolves complaints and problems.
Explains general department/office procedures, services, office hours, and accounts payable procedures.
Prepares routine replies to correspondence.
Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.
Performs other customer services work specific to the area of assignment which may include processing vehicle titles, examining titles and supporting documents for accuracy and detection of fraud; issuing EPA emission control senior waivers; issuing license plates and decals, and checking license plate inventory.
Additional Duties: Employees in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities Knowledge of applicable laws, codes, regulations, policies, and procedures related to assigned areas.
Knowledge of basic accounting and mathematical theories and principles.
Knowledge of office and recordkeeping theories and principles. Knowledge of Microsoft Word and Excel, general computer applications, and the computer system specific to the assigned department/office.
Skill in the operation of modern office equipment.
Skill in recording and tracking revenues, such as payables and receivables.
Skill in monitoring and tracking the flow of data and information.
Skill in addressing and resolving customer problems.
Ability to detect and correct erroneous data.
Ability to develop and maintain effective working relationships with County employees and officials.
Ability to maintain confidentiality.
Ability to relay information clearly and concisely with skills in telephone communications.
Ability to deal with the public in an effective, tactful, and courteous manner including communicating effectively with diverse and sometimes irate, hostile, and threatening customers.
Ability to listen and ascertain the needs of customers; ability to find and communicate accurate information concerning processes, policies, and procedures to customers.
Ability to handle multiple interruptions and adjustments to priorities throughout the day.
Ability to understand and follow oral and written directions.
Ability to maintain routine records.
Ability to communicate effectively, both orally and in writing.
Ability to research and stay updated on applicable laws and regulations.
Ability to distinguish between shades of color.
Ability to talk and hear.
Ability to walk, stand, sit, stoop, kneel, crouch, reach, lift light objects, and use fingers/hands to perform a wide variety of assigned tasks.
Working Conditions
The work is typically performed in an office with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Minimum Qualifications
1) High school diploma or equivalent.
2) One (1) year of office support experience involving extensive public contact.
3) OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills, and abilities for this job.
Preference
1) Paraprofessional experience in business, accounting, or a related field in a computerized work environment.
Email Alert for Customer Service Representative jobs in Conyers, GA, United States
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