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SmartBiz
Austin, TX, United States
Committed to DEI&B - Mogul Diversity Badge, 2022 Great Place to Work Certified, August 2022 - August 2023 USA Overview SmartBiz is on a mission to transform small business banking. SmartBiz is the leading technology-powered small business financing platform equipping entrepreneurs with access to the right capital at the right time. To date, we'v
Job Source: SmartBizBrilliant Earth LLC
Austin, TX, United States
**Brilliant Earth** **Customer Experience Assistant Manager, Austin** **Sales and Customer Service - Austin, TX - Full Time** **Customer Experience Assistant Manager - Brilliant Earth, Austin** Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we h
Job Source: Brilliant Earth LLCAura Network, Inc.
Austin, TX, United States
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people world
Job Source: Aura Network, Inc.Victoria's Secret
Cedar Park, TX, United States
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily respons
Job Source: Victoria's SecretMETA
Austin, TX, United States
Summary: The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at Reality Labs, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer i
Job Source: METAMiro Enterprise
Austin, TX, United States
****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager has many responsibilities - from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and m
Job Source: Miro EnterpriseMongoDB
Austin, TX, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBWalkMe
Austin, TX, United States
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value
Job Source: WalkMeAustin, TX, United States
* Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub, Miros largest US office and the 2nd largest globally.
* Grow your team by conducting regular 1:1s, coaching and providing continuous feedback
* Be a part of Global Support Leadership team and contribute to the success of the whole CS department
* Be a power user of Miro and acquire a thorough understanding of our product and internal systems
* Help your direct reports with the toughest cases and escalations
* Collaborate within and outside of your team to support broader business objectives
* Lead or participate in projects to improve our internal team or external company processes
* Bachelor degree in tech, business, psych or sociology
* 4+ years in customer-facing roles in tech companies; SaaS is a huge plus
* 2+ years of people management experience (leading 5-15 individual contributors)
* Servant leadership style
* Strong problem solving skills
* An effective collaborator; supportive of other team members in their success
* Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
* Ability to monitor the progress of your projects and anticipate roadblocks
* Cross-functional work experience with Sales, Success & Engineering teams
* High proficiency in Spanish (?-1/?-2) would be a plus
* Excellent Medical, Dental + Vision health benefits
* Competitive salaries + Flexible time off
* 401k matching + Stock options
* Free lunches + Office snacks
* Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team member
* Distributed team across offices globally
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Customer Support Team Lead Customer Experience Austin, US jobs in Austin, TX, United States
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