Staff Business Analyst Portland General Electric Company Location: Oregon Category: Business Analyst
Portland, OR, United States
Summary
The Advanced Energy Delivery Technology Solutions team bears critical responsibility on behalf of Portland General Electric (PGE) to advance our clean energy future through technology advancements and integrations in building a smart grid. The mission of our team is to enable data driven decisions across the company and external stakeholders by ensuring secure, reliable, and cataloged data access from our data lake and delivering insights utilizing advanced AI/ML approaches to support achieving PGE's goal and to build integrations bringing in various distributed energy resources to provide energy that is safe, clean, reliable, affordable, and secure.
We are looking for a Staff Business Systems Analyst to join our team and drive our mission together. This individual will collaborate with the business partners to collect requirements, design an end-to-end process flow, benefits metrics towards technology solutions. They will work closely with the Business SME's, Information Architect, Data Architect, Data Engineer, Application developer to design and develop technology solutions to cater business values and end-user experience. Through their work, they will lay foundation of best practices and framework that other business analysts can follow.
The ideal candidate has the drive to understand the business domain, collect requirements/metrics, validate that the completed technology solutions meet the requirements, measure, and report outcomes. They must be comfortable at elicitation of requirements and benefits tracking amidst ambiguity and able to convey their idea clearly to stakeholders. They should possess good communication and presentation skills.
Career Level Summary
Staff Business Systems Analyst 6027
Grade 6
Career Level: P2
Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills Expands on high-level knowledge of the company, processes and customers Solves a range of more complex problems Analyzes possible solutions using advanced knowledge and applying protocols Operates independently and receives only a moderate level of guidance and direction.
Key Responsibilities
Business Analysis (BUAN) Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations.
Requirements Definition and Management (REQM) Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements considering the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritize requirements.
Customer Service Support (CSSUP) Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken.
Sales Support (SSUP) Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to client requirements and solves straightforward problems.
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