Technical Customer Success Manager

Boston, MA, United States

We are now looking for a new Technical Customer Success Manager (Tech CSM) with an interest in communication and emerging technologies.

As a Tech CSM your job will be to retain and expand customers through solid onboarding and excellent customer success management.

Your primary activities will be to... …onboard new customers effectively, establish a trust-based relationship to the project team, help them build internal knowledge and ownership towards our technology and secure ROI for the customers swiftly after deployment.

…quality-assure and provide guidance on the work of customers’ or partners’ AI trainers and project managers; and the project methodology, plan and controls to support on-time project delivery, to ensure the success of those projects.

…perform proactive account management and provide solid success planning through detailed insights on model performance, value creation and other KPIs, and be a bottom-up influencer of the customer's project team through being our closest resource to the execution.

Ensure the best possible customer support of a given client portfolio in all phases of the project life cycle, understand how to build long-term, trust-based relationships with customers, to position yourself to affect the customers’ strategies related to how they deploy our technology, in order to secure that we generate value for our customers, minimize the risk of churn and maximize the potential of upselling opportunities.

…act as the first point of contact for customers in your portfolio and ensure timely responses to their inquiries, either directly or indirectly.

Your daily tasks will be varied and you will work with a dynamic, multicultural team of colleagues who share a common mindset; to deliver a world-class product in the industry of the future.

We have Opportunities within one of the most interesting sectors right now, working hands on with Generative AI.

Premium technology that you can be proud of representing.

A challenging, varied and engaging work environment.

Plenty of opportunities for rapid career progression for the right people.

A vibrant office near Downtown Crossing in Boston, MA.

You have English at mother tongue level, Spanish is a bonus.

Excellent communication skills and high level of empathy.

Advanced project management skills and the ability to get the job done on time and with the highest quality.

A natural talent for systematic thinking and understanding IT infrastructure, application of software, and a hunger to learn more in the AI space.

An analytical brain that can quickly detect and suggest where we could make enhancements or improvements to our software.

Business savvy that will allow you to work closely with clients and partners to help them build the best virtual agent for their business.

A thirst for knowledge which means you are interested in your own continuous improvement - and in ours.

A true team spirit and willingness to collaborate and share in our successes.

And most of all - ambition! You will work as hard as you play at boost.ai, and the opportunities for growth and development beyond your role are numerous for the right candidate.

You might also have: A degree level education, probably to master’s level or equivalent experience.

Experience in the tech and/or communication sphere would be a benefit.

Experience in Customer Success Management.

Fluency in a third language.

Good to know We interview appropriate candidates quickly and continuously until we find the right person. We recommend that you submit your application as soon as you can.

Working as a team is pivotal to the success of these roles. It is therefore a requirement of the position to be able to work on-premise at our office in Boston at least 3 times per week. You should be open for business travels to visit customers and our headquarters in Stavanger a couple of times per year.

Sounds good? Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company!

About us Boost.ai  is a software company and developer of the world’s most scalable conversational AI platform for enterprises. We specialize in building automated interactions for chat and voice designed to improve customer service and internal support channels.

Since our beginnings in 2016, we have gone global with about 130 employees spanning multiple countries. We are headquartered in Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, Helsinki, London, and Los Angeles.

Our list of accomplishments to date includes:

Launching more than 500 virtual agents in EMEA and North America that automate millions of interactions every year.

Recognition by Gartner in their Magic Quadrant for Enterprise Conversational AI Platforms.

Establishing partnerships with leading firms like Deloitte, Accenture, KPMG, and more.

Achieving ISO 27001 & 27701 certification.

The boost.ai  platform is trusted by brands and organizations like Santander, Telenor, DNB, Nordea, and many others to help create dynamic and engaging automated experiences, with a focus on delivering superior customer service, boosting sales, and streamlining business operations. We firmly believe that the success of boost.ai  is attributed to our brilliant and dedicated team of individuals who challenge the status quo and take initiative, embodying our people philosophy of rewarding attention, responsibility, and trust. We have a strong and clear commitment to equality, diversity, and inclusion. It is our policy that all eligible persons shall have equal opportunity for employment and advancement in the company on the basis of their ability, qualifications, and aptitude for the work. We welcome all qualified candidates to apply for this position regardless of gender, gender identity, religious beliefs, sexual orientation, age, or disability.

Our employees are encouraged to explore new ideas and are provided with the support and resources to thrive, nurturing, guiding, and challenging them to reach their full potential. Together, with our tech and talent, we are committed to making the world a little easier to live in, creating innovative solutions that positively impact our industry.

Contact person

VP of Customer Success NA

[email protected]

URL to this page https://boost.ai/company/careers/?rmpage=job&rmjob=203&rmlang=UK

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