Application Support Lead
Chicago, IL, United States
Application Support Lead
Department: Engineering
Employment Type: Full Time
Location: Chicago, Illinois
Description
As an Application Support Lead you will be responsible for ensuring the reliability, performance, and scalability of our systems and services. You will work closely with support, development and operations teams to build and maintain the infrastructure that supports our applications, ensuring they run smoothly and efficiently. Your role will involve automating processes, implementing best practices, and responding to
incidents to minimize downtime and improve overall system reliability.
Role Responsibilities
Automation : Develop and implement automation scripts and tools to streamline operations, deployments, and monitoring.
Monitoring and Alerting : Set up comprehensive monitoring and alerting systems to proactively detect and resolve issues before they impact users.
Incident Management : Respond to and resolve incidents quickly, conducting root cause analysis and implementing preventive measures.
Performance Optimization : Identify and address performance bottlenecks and other systemic issues to ensure smooth operation of services.
Documentation : Maintain clear and detailed documentation of system configurations, processes, and procedures.
Continuous Improvement : Identify areas for improvement and innovation in cloud architecture, processes, and tools, and drive initiatives to enhance performance, reliability, and efficiency.
Off Hours Support : Provide off hours support for any critical incidents that may impact our clients.
Role Related PHI Access This role requires access to all client accounts for purposes of client implementations as well as client environment QA/UAT processes.
Qualifications Education : Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Experience : 3+ years of experience in a Site Reliability Engineering, Support Engineer, or similar role.
Technical Proficiency : Proficiency in scripting languages such as .NET & Node.
Experience with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
Knowledge of cloud platforms (e.g., AWS & Azure).
Experience with containerization and orchestration tools like Docker and Kubernetes.
Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or Datadog.
Experience with managing and optimizing databases (e.g., MySQL, PostgreSQL, MongoDB).
Problem-Solving Skills : Strong analytical and troubleshooting skills, with a proactive approach to problem-solving.
Communication : Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
Adaptability : Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Benefits Competitive salary
Stock options
Medical, Vision, and Dental
401k
FSA and HSA
Employer paid short-term and long-term disability
Life insurance
Education reimbursement, adoption assistance, health & wellness perks, and training & development courses
Commuter benefits
Flexible PTO policy
14 paid company holidays
Paid personal quarterly community service day