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Whole Foods Market
Austin, TX, United States
Job DescriptionAre you passionate about technology and looking for a career where you can make a meaningful impact? Join us at Whole Foods Market, where innovation and community converge. The Service Desk Team Leader plays a crucial role in ensuring the smooth operation of IT services by managing the Service Desk team. This position involves overse
Job Source: Whole Foods MarketMira Safety
Cedar Park
Job Description Job Description Who We Are At MIRA Safety we value one thing above all else: Uncompromising protection. This isn’t just a design philosophy, it’s our driving purpose. As one of the industry leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of unco
Job Source: Mira SafetyOrchard Technologies, Inc.
Austin, TX, United States
About the Role: Join Orchard on our mission to create the most stress-free, fair, and simple way to buy or sell a home. Orchard is looking for a customer-focused, licensed and experienced Team Lead to join our growing team in Austin. At Orchard, Team Leads partner with our customers to accomplish their real estate buying and selling goals in addit
Job Source: Orchard Technologies, Inc.Party City Holdings Inc
Cedar Park, TX, United States
Team Lead in Cedar Park,TX at Party City Holdings Inc. The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finish. Here’s your chance to help create lasting memories and make joy easy for people
Job Source: Party City Holdings IncUNIVERSITY OF TEXAS AT AUSTIN
Austin, TX, United States
UNIVERSITY OF TEXAS AT AUSTIN Team Lead Austin , Texas Apply Now Lead team of project managers providing design and construction management services for higher education, athletics, auxiliary, research and/or healthcare projects for all UT Austin campuses.Mentor, guide, and manage PMs individually and as a collective team. Ensures a
Job Source: UNIVERSITY OF TEXAS AT AUSTINCayuse Holdings
Austin, TX, United States
**Overview** **About Cayuse Commercial Services:** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful out
Job Source: Cayuse HoldingsTEKsystems
Austin
Description: Note: Manager likes to see candidates that have at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All candidates coming onboard w
Job Source: TEKsystemsPLANIT Group
Austin, TX, United States
Plan IT is hiring for a Service Desk Coordinator in northern Austin! Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provis
Job Source: PLANIT GroupAustin, TX, United States
Job Description
Service Desk Team Lead will be responsible for assessing and addressing all quality and training needs specific to their area of responsibility, with a focus on increasing efficiency and accuracy, and overall quality of work. The scope of the role includes continuous training of team members in order to meet company and customer objectives. Will measure quality standards, then address quality issues through quality auditing and reporting on results. The Service Desk Team Lead will interface with relevant groups to develop specifications for content of training courses
Primary Roles & Responsibilities:
• Analyze all quality and development needs for new and existing employees, and effectively document, and communicate all new processes and procedures to team members.
• Present reporting on quality assurance initiatives that are in alignment with company and individual improvement objectives.
• Perform frequent remote and side-by-side Quality Assurance monitors and provide any performance improvement feedback to all team members.
• Assist with/or design refresher and new hire training classes based on interactive training techniques, and assessment tools that enable team members to achieve peak performance and exceed expectations.
• Acts as 2nd level point of contact for technicians, subcontractors, customers from initial request through completion of work. Escalates issues to Service Desk Supervisor if unable to resolve them.
• Provides backup to other team members as needed and performs other duties that may be assigned by management.
Knowledge, Skills, Abilities
• Must be detail oriented and have ability to multi-task.
• Strong follow-up skills; ability to marshal resources as needed
• Strategic thinker with strong analytical skills and have proven ability to manage people, processes, and technology.
• Must possess superior written and verbal communication and presentation skills.
• Should have strong knowledge of call center software, technology and key performance indicators.
• Ability to analyze problems, detects root causes, and resolves all quality issues.
• Excellent time management, planning, organization and prioritization skills.
• Empathetic self-motivator with solid interpersonal skills and ability to provide leadership, guidance, coaching and development for all team members.
• Follows instructions or standard procedures
• Examines situation to select best of defined alternatives
• Organizes and analyzes information to evaluate solution from a range of alternatives
• Flexibility in scheduling, ability to cover shifts as needed, overtime upon demand, answer escalation calls as needed
Education / Experience Requirements
• Education Level: Associates Degree or equivalent work experience
• Relevant Work Experience In Field Applying: 3-5 Years
• Experience Specifics (if applicable): experience in customer service, escalation management, end to end ticket processing, and technical support.
• #LI-AG1
About Us
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Service Desk Team Lead jobs in Austin, TX, United States
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