Full Time Sales Associate, Google Store

Boston, MA, United States

Job Description

The Full-time Google Sales Associate will be expected to have a deep knowledge of the brands products and services in order to effectively empower the consumer using device and product discovery in Google's newest retail store . They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem.

Pay Range: $19.00 - $21.00 per hour

Responsibilities

Meet and greet customers at entrance, listen to needs/interests and direct them appropriately

Build trust and authentic relationships with customers.

Educate visitors on features, functionality, and technical aspects of products.

Listen, acknowledge, and provide product solutions attributed to customer personal needs.

Be an expert in payment solutions and product onboarding including device switching.

Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.

Responsible for maintaining visual and inventory integrity of store displays.

Evangelize the brands products and services.

Lead engaging Community education programming and workshops.

Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products

Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs

Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the The brands center of excellence

Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally

Handle multiple consumers and tasks while maintaining composure and courteous customer service

Assist (but don't push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight

Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience

Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues

Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale

Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers' trust

Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected

Proven ability to work independently and in a team environment

Other duties as assigned

Qualifications

High School diploma or equivalent plus 2+ years of retail experience

Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience

Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment

Friendly and helpful, engaging in casual conversation with the consumer

Ability to understand and define the consumer specific needs and interests

Ability to promote excitement around the brands ownership, building consumer loyalty

Maintain knowledge of all the brands products in order to be a subject matter expert onsite - complete required training on current and upcoming products

Ensure all designated KPIs are met or exceeded, including product training requirements

Exhibit professional behaviors in daily interactions with consumers, peers, and management

Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills

Ability to setup consumers' device based on their individual usage needs and interests

Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.

Ability to work 40 hours per week or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, Prescription Drug and Telehealth

Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account

Company Paid Basic & Voluntary Life Insurance

401(k) Plan with Company Match

Legal Insurance

Company Paid Employee Assistance Program (EAP)

Employee Discount Program

Tuition Reimbursement (Degree and Professional Certification Programs)

Bonus Opportunities + Technology Reimbursement

Access to Use Approved AI Tools

Excellent Recognition Programs

Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials

Actively Promotes from Within

Represent a Company Dedicated to a Sustainable Future

About Us

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries is an Equal Opportunity Employer.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

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