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Mindful Health Solutions
Roseville, CA, United States
Description Lead Patient Care Technician About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnet
Job Source: Mindful Health SolutionsKaiser Permanente
Sacramento, CA, United States
Description: The Patient Care Technician supports the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care.Essential Responsibilities:Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provi
Job Source: Kaiser PermanenteKaiser Permanente
Roseville, CA, United States
Description: The Patient Care Technician supports the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care.Essential Responsibilities:Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provi
Job Source: Kaiser PermanenteDaVita
Roseville, CA, United States
18001 E 10 Mile RDSTE B, Roseville, Michigan, 48066-3803, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you de
Job Source: DaVitaAmSurg
Folsom, CA, United States
Folsom Sierra Endoscopy Center is a more convenient, cost-effective and flexible alternative to hospital-based surgery for both surgeons and their patients. We deliver friendly, highly responsive and attentive service in a more comfortable environment. We are physician- and patient-friendly, with fast and efficient turnaround times. We are current
Job Source: AmSurgMindful Health Solutions
Roseville, CA, United States
Overview: The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the f
Job Source: Mindful Health SolutionsMindful Health Solutions
Elk Grove, CA, United States
Overview: The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the f
Job Source: Mindful Health SolutionsMindful Health Solutions
Sacramento, CA, United States
Overview: The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the f
Job Source: Mindful Health SolutionsSacramento, CA, United States
Description
Lead Patient Care Technician
About the Company:
Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.
About the role:
Working in a high-call volume medical office, the Patient Care Lead provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder and other treatment options that Mindful Health Solutions can provide. The candidate for this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check-in to check out and will train staff and new hires. In addition, the Patient Care Lead be certified to perform technical duties.
Responsibilities
Greet patients as they arrive and leave the office.
Collect Co-insurance/Co-pays from patients.
Ensures workflow execution that leads to best-in-class patient experience.
Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling.
Assists in identifying root cause and implementing solutions for best-in-class patient experience.
Flows down communication from leadership to clinical and non-clinical team members.
Trains staff and new hires on changes in policy and procedures
Administer TMS treatments according to specific physician protocols. Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
Communicate with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations
Adheres to all HIPAA and confidentiality requirements.
Compete additional tasks as needed by management
Qualifications Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
Experience working front desk in medical office required.
NextGen experience preferred
Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
Excellent written, verbal and follow-up skills required.
Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner.
Ability to multi-task with a high degree of attention to detail and bring tasks to completion.
Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
Minimum two years' experience in a medical office environment preferred.
Pay range: $25.00 to $27.00 per hour.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.
Email Alert for Lead Patient Care Technician jobs in Sacramento, CA, United States
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