Patient Liaison
Houston
Job Description Job Description We are looking for a patient liaison with excellent interpersonal and communication skills to work with patients and their families. The patient liaison consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers.
To be successful as a patient liaison you must be compassionate while remaining professional. A good patient liaison maintains positive relationships with patients as well as healthcare providers to successfully mediate complaints.
Patient Liaison Responsibilities:
Explain medical insurance coverage and policies to patients.
Collect information about the patient's treatment progress.
Inform healthcare providers of any questions or complaints from patients.
Inform families about patients' treatment progress.
Answering, screening, and forwarding incoming calls
Checking patients in and out
Maintaining patient information records
Communicating with the medical staff
Scheduling appointments
Patient Liaison Requirements:
Prior experience in healthcare.
Knowledge of medical terminology.
An understanding of medical insurance policies.
Excellent interpersonal skills.
Excellent communication skills.
Relative physical strength to lift or move patients.
Experience managing electronic health records
Experience using office equipment such as copiers, scanners, and fax machines