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Implementations Lead San Francisco

San Francisco, CA, United States

At Comulate , we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry.

Why you should consider joining In less than 18 months, we’ve gone from zero → millions of ARR , representing 95th+ percentile company growth across startups that make it this far

Strong product market fit revealed in users that describe the product as “ the best thing since sliced bread ” and "changing my life"

Our talented small & mighty ( We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year enterprise contracts, providing the best of both worlds: outsized employee ownership and low company risk

Massive opportunity to further deploy AI into core workflows we serve today and in the future

About the role We're looking for an Implementations Lead to help customers maximize

their value from Comulate. You'll serve as the bridge between customers, product, and engineering. This role is not simply following a checklist - every customer is unique and the product is still rapidly changing to meet customers' needs, which you'll have a direct hand in shaping.

What you’ll do Build a deep understanding of customers’ current processes, business problems, and success criteria

Lead the post-sale process: conduct discovery sessions, go-lives, and implementation check-ins

Project manage multiple active implementations spanning a variety of use-cases, complexity, and customer team size (10 - 50+ people)

Creatively solve customer problems with workarounds and thoughtful product modifications

Partner with internal product and engineering teams to provide feedback and insights that drive product improvements and customer success

Who you are A minimum of 1-3 years of work experience in a customer-facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)

Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas

Project management experience, you set realistic execution expectations and ensure timely project delivery

Proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements.

Deep interest in understanding customer needs and excitement to become an expert on Comulate's product.

Bonus points for experience with accounting / bookkeeping concepts

Our team & philosophy We’re backed by Spark Capital (Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Box, AWS, and LiveRamp.

We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a strong business and category-defining company.

We’re hiring predominantly in San Francisco we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.

Benefits Competitive base salary and generous equity

Generous medical, dental and vision benefits

401K plan enrollment

Flexible time-off policy

Lunch & dinner every day

Late night rides home

Paid parental leave

Company outings and offsites

(and more benefits as we grow!)

Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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