Client Support Associate

Boulder, CO, United States

Description

All Points North is seeking a Client Support Associate in Boulder, CO!

Full-Time

Schedule:

M: 9:00 - 5:30

T: 9:00 - 5:30

W: 9:00 - 5:30

TH: 9:00 - 5:30

F: 9:00 - 5:30

Who We Are:?

All Points North is a comprehensive behavioral health company, with locations opening across the country.You can learn more about us at www.apn.com!

We are searching for team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve.

About the Position:

The Client Support Associate (CSA) position assists in care coordination and the provision of clinical services. The CSA provides milieu management and provides a safe environment for guests. The CSA facilitates interdepartmental communication and cross-departmental efforts. They serve as an integral part of the treatment team and work closely with clinical, medical, and hospitality teams to provide excellent service and create an atmosphere promoting safety and wellness. Full-time position.

Position Duties and Responsibilities include but are not limited to: Client and Milieu Management

Maintain responsibility for the creation of a safe environment in a designated area of the milieu

Create strong relationships and interactions to build a culture of safety and serves as a positive role model and mentor for clients

Promote client adherence to the daily programming schedule and encourage client participation in all activities

Verbally redirect clients to follow program expectations

Enforce adherence to safety protocols and ensure compliance with program rules

Intervenes in client crisis situations and works with treatment team to promote conflict resolution, de-escalation, and emotion regulation

Uses positive reinforcement, non-judgmental attitude, listening skills, gentle redirection, and other tools to manage client behaviors in a positive and supportive way to create a safe environment

Works with the treatment team to intervene with clients seeking to leave treatment early in order to support and redirect AMA situations

Group and Activity Facilitation

Create and lead activities on and off site to engage clients and enhance client experience

Observes and/or co-facilitates groups with clinical and other care coordinator staff

Runs therapeutic groups and group activities for clients to support recovery and wellness

Interdepartmental

Serving as an integral part of the treatment team, conferring with various departments to address client and milieu issues and to promote safety and wellness

Develop a strong working relationship with clinical, nursing, medical, dining, housekeeping, and other departments

Works with the admissions/discharge department to manage tasks related to client admission and discharge

Works with the medical and nursing departments to complete supervised self administration of medications or other tasks as needed

Works with the transportation department to assist transportation as necessary

Works with Scheduling Coordinator to add client appointments to the schedule and to communicate schedule changes with staff and clients

Administrative

Keep documentation on clients including shift reports and data entry into the electronic medical system and related record keeping and data management systems (Kipu, DACODS, IRs)

Utilize site-specific technology and equipment including Intellity, APN Connect, Media Room equipment, etc.

Training and Development

Participates in ongoing education as a certified addiction tech/specialist (CAT/CAS) and ongoing training in behavior management, de-escalation, trauma-informed care, motivational interviewing, and other developmental opportunities.

Requirements

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer technology and communication devices is a necessary qualification.

Education: This position requires a High School diploma or GED; prefer Bachelor’s Degree in Human Services field.

Experience: Prefer 1+ years experience in Behavioral Health setting.

Special Skills & Knowledge: Candidates should have the following skills and attributes: strong communication skills, aptitude with conflict resolution, and the ability to de-escalate challenging situations. Must be able to learn, understand, and articulate mental health terminology. Proficiency with technology and electronic mediums, including the ability to learn site-specific specialized systems (Intelity, Kipu, Media Room, Protel, APN Connect, etc.).

Physical Requirements:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Routine mobility to include standing, stooping, bending, lifting, walking and running.

Ability to lift up to 10 lbs.

Essential Requirements:

High level of reliability and flexibility

Openness to learning and growth

Appropriate interpersonal boundaries

Ability to pass background, driving, urine drug screen and criminal records tests

Must possess a valid driver’s license, clean driving record, appropriate references, and transcript from accredited university if applicable

Benefits: All Points North offers a comprehensive benefits package including medical, dental, vision, life insurance, and 401k. APN also offers paid holidays and vacation time to facilitate a healthy work-life balance.

All Points North is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.

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