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Visual Comfort
Houston, TX, United States
Summary The Order Management Specialist plays a key role in our overall business plan. This position is chiefly responsible for the maintenance and monitoring of all customer orders as well as all vendor POs to ensure timely delivery of merchandise. The position requires an excellent self-starter with strong organizational skills and exceptional m
Job Source: Visual ComfortMurray Resources
Houston, TX, United States
A leading distributor is looking for an Order Specialist to process a high volume of orders with extreme accuracy. The ideal candidate is a data entry expert with excellent phone etiquette and communication abilities. Collaborating harmoniously with colleagues, the new team member will improve operational effectiveness by accurately executing pro
Job Source: Murray ResourcesMurray Resources
Houston, TX, United States
A leading distributor is looking for an Order Specialist to process a high volume of orders with extreme accuracy. The ideal candidate is a data entry expert with excellent phone etiquette and communication abilities. Collaborating harmoniously with colleagues, the new team member will improve operational effectiveness by accurately executing pro
Job Source: Murray ResourcesMurray Resources
Houston, TX, United States
Job Description A leading distributor is looking for an Order Specialist to process a high volume of orders with extreme accuracy. The ideal candidate is a data entry expert with excellent phone etiquette and communication abilities. Collaborating harmoniously with colleagues, the new team member will improve operational effectiveness by accurat
Job Source: Murray ResourcesAccenture
Houston
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximat
Job Source: AccentureAccenture
Houston, TX, United States
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximat
Job Source: AccentureAccenture
Houston, TX, United States
Job Description As the Order Management (OMS) Senior Consulting Manager, you will play a crucial role in leading our consulting team and driving excellence in order management practices for our clients. You will be responsible to provide strategic guidance, manage client engagements, and deliver solutions that unlock Omnichannel capabilities for ou
Job Source: AccentureAccenture
Houston
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximat
Job Source: AccentureHouston, TX, United States
Job Description
The Order Management Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. Communicate effectively with customer experience, operations and billing teams.
Responsibilities include:
Monitor, review, and manage open orders daily from the escalated open orders report and serve as first point of contact for order escalation in the facility.
Investigate each escalated open order and respond promptly
Conduct daily review of order errors with facility managers, which prevented the move into a billable status.
Monitor and resolve delayed billing cases from the billing delays report daily
Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders.
Facilitate communication between Customer Experience and Operations to complete and close Manifest Discrepancy Cases.
Resolve weight and quantity discrepancies between documentation and order lines.
Identify continuous improvement ideas and work with BPI team to improve OTC process.
Track delays and systematically address root causes.
Escalate SLA and process non-compliance, report weekly to operations manager on individual facility performance and suggest remedial action (e.g., training, management escalations) as needed
Lead daily standup meetings with operations manager and relevant staff including customer experience, operations and finance on unresolved issues.
Execute continuous improvement activities at locations to improve OTC process
Collaborate cross-functionally with customer experience and operations team to facilitate timely invoicing.
Use data and analytics to understand and resolve account errors
Responsible for performing to days-to-invoice standard established for the TSDF. This person will be accountable and empowered to perform to invoicing standards.
Perform other reasonably related tasks as assigned by management
Qualifications:
Qualifications
Basic Required Qualifications
Associate degree OR 2+ years’ experience in Operations, Customer Experience billing.
Experience using Salesforce Preview, SPAK or Steriwise
Preferred Qualifications
Experience managing projects or client relation
Advanced skills in Excel and PowerPoint.
Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
Ability to effectively work with and influence team members at the TSD and in other departments.
Experience in hazardous waste industry preferred.
Ability to use data and anaylytics to understand and resolve errors
Additional Information
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Enviri Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.
Email Alert for Order Management Specialist jobs in Houston, TX, United States
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