Senior Associate, Drive - Strategy & Operations

Los Angeles, CA, United States

About the Team

DoorDash Drive is one of the fastest-growing segments within DoorDash. We offer a variety of products such as white-label delivery service capabilities, online ordering, and order-pay-at-table. These products enable our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive platform's capabilities and integrations are a massive contribution to our business's ability to grow.

As part of the Strategy & Operations team focused on our restaurant segment, the Senior Associate will have the opportunity to help define and lead key strategic bets and initiatives to grow the business.

On a typical day, you will be working with our cross-functional partners and merchants. This will include running and refining experiments to improve operations, analyzing and diving into data to derive insights, guiding merchants on best practices for product strategy, and synthesizing learnings from merchant partners to help the product team build tools that will allow teams to increase their impact by 10x.

About the Role

You will play a pivotal role in driving company growth, particularly in the SMB segment, by optimizing and growing our store penetration and delivery volume from a large portfolio of merchants.

Your responsibilities will include:

Grow the product line — Be responsible for growing a book of business within Platform through account management of new and existing partnerships

Impact – As the voice of your merchant accounts, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day

Analyze – Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants

Experiment – Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence

Scale learnings — Establish best practices for how to effectively manage Platform Partnerships and produce supporting materials. Develop and implement new initiatives, strategies, and programs to help increase your team's productivity and drive enablement across the organization

The best candidates will:

Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data

Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges

Understand the importance of ownership and bias for action

Be comfortable working in a fast-paced environment

You're excited about this opportunity because you will…

Build deep and meaningful relationships with merchants, laser focused on helping them thrive

Imagine, develop, and execute on workstreams from start to completion with little oversight

Oscillate easily from strategic considerations to tactical execution

Operate comfortably in ambiguous environments while maintaining a strong bias for action

Communicate precisely dependent on audience and level of detail necessary to share

Collaborate effectively with cross-functional team members across the organization

Represent the DoorDash brand with humility and a customer-first mindset

We're excited about you because you…

2-4 years of experience in consulting / strategy / business development / operations / technology / client experience

Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment

Excellent Excel skills (can perform complex functions); SQL knowledge preferred

Experience in a complex or high-growth environment preferred

Bachelor's degree required

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range:

$89,300—$141,000 USD

New York Pay Range:

$94,000—$141,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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