ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
DoverStaffing, Inc
Atlanta, GA, United States
Job Summary Provide on-site customer service support in the installation set-up and scheduling for current retailers. Position typically addresses issues of moderate complexity, receiving general information from retailers. This position will interact on a consistent basis with incoming calls from retailers who have new machines installed . This p
Job Source: DoverStaffing, IncStenn
Atlanta, GA, United States
Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn's purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18
Job Source: StennDoverSolutions
Atlanta, GA, United States
Job Summary Provide on-site customer service support in the installation set-up and scheduling for current retailers. Position typically addresses issues of moderate complexity, receiving general information from retailers. This position will interact on a consistent basis with incoming calls from retailers who have new machines installed . This p
Job Source: DoverSolutionsComponentcontrol
Atlanta, GA, United States
** Customer Support Specialist** **Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO001633 Showing 1 location **Job Details** **Description** **FlightBridge Customer Support Specialist** FlightBridge is the only online booking tool completely tailored to private aviation. Aircraft operators and FBOs now
Job Source: ComponentcontrolWilson Language Training
Atlanta, GA, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisti
Job Source: Wilson Language TrainingUser Testing Company
Atlanta, GA, United States
**Customer Support Specialist** at UserTesting Atlanta, Georgia, U.S. : UserTesting was founded in 2007, and is backed by world class VCs: Accel, Greenspring, Insight Partners, and OpenView. In 2020, we crossed $100M in revenue, and are accelerating our international growth from our San Francisco headquarters. UserTesting is now present in 1
Job Source: User Testing CompanyRoadie Inc
Atlanta, GA, United States
**Customer Support Specialist** at Roadie Atlanta, GA | REMOTE Roadie is a crowdsourced delivery service that connects businesses with items to deliver with drivers already on the road. Roadie works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries nationwide. Roa
Job Source: Roadie IncMariana Tek
Atlanta, GA, United States
**Customer Support Specialist** * Washington, DC, USA * Employees can work remotely * Full-time * Role type: Individual Contributor * Department: Software Support * Division: Boutique Wellness **Company Description** At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart
Job Source: Mariana TekAtlanta, GA, United States
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn .
About Your Role
As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.
How You’ll Make An Impact
Maintain a professional and positive attitude in all customer and company interactions, both internal and external
Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
Hold high degree of functional knowledge of QGenda solutions
Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices
Who You Are
Excellent case management and time management skills
Strong written and verbal communication skills
Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
Experience You Bring
High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
Ability to follow protocols and policies as defined by QGenda and CX Leadership
Not Required, But Nice to Have
Computer programming skills or previous technical support experience
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We Offer a Comprehensive Total Rewards Package To Support Our Full-time Employees And Their Family’s Day-to-day Needs, Well-being And Major Life Events, Which Includes
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement 401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
#J-18808-Ljbffr
Customer Support Specialist jobs in Atlanta, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.