Desktop Support Technician | Phoenix, AZ

Phoenix, AZ, United States

Avenue5 is growing, and we are in search of a desktop support technician to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

Listen to our associates, recognize them, and give them room to grow

Invest in our associates to help them become the best version of themselves

Approach every important decision with our associates in mind

Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The desktop support technician works across a broad range of creative-focused technologies and liaises across multiple areas of the business to support incidents, problems, and requests. This position is also responsible for answering IT requests via email, phone, or instant messaging and explaining solutions in technical and non-technical terms. The desktop support technician is also responsible for executing broad-based IT-focused changes throughout the organization.

Primary Responsibilities and Objectives

· Work closely with IT leadership to support associates throughout the organization

· Troubleshoot/triage issues on Windows OS, MacOS, and iOS with Adobe Creative Suite, Microsoft Office Suite. and Google G Suite Apps both in-person and remotely.

· Manage and support Mitel Phone System

· Monitor help desk tickets via Fresh service.

· Monitor routine maintenance, backups, and restore systems.

· Identify and document technical problems with software applications or network systems

· Create, maintain, and distribute reports of progress to senior leadership

· Manage supplier and communications issues as they arise

· Perform other duties as assigned.

· Perform basic SharePoint administration tasks.

· Work closely with Azure active directory

Education and Experience

· High school diploma is required. Bachelor’s degree is preferred.

· Five or more years of experience in a desktop support role is required

· One to three years of experience with security practices, servers and anti-virus programs is required

· One to three years of networking experience, especially with Meraki switches and Firewalls is preferred.

· One to three years of Google Suite experience is preferred

· One to three years of experience in Microsoft Active Directory Services and O365 is required

· Knowledge of Salesforce.com is preferred

· Prior experience in Yardi Voyager or another equivalent system is preferred.

· Knowledge with Meraki switches and firewalls and supporting them through Meraki dashboard.

· Knowledge of Microsoft SharePoint administration

· Knowledge with Azure Admin Center

Skills and Requirements

· Very strong organizational and time-management skills

· Strong interpersonal skills to communicate with all levels of management effectively and sensitively

· Advance level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

· Sensitivity to confidential matters is required

· Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency

· Ability to relay technical concerns with adequate detail, quickly and accurately

· Capability to read, write, comprehend, and converse in English

· Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system

· Excellent customer service and interpersonal skills with the ability to relate to others

· Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

· Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays

· May be required to be on-call and aid during staffing deficiencies on-site

· Ability to travel (10-15%)

Environment

· Exposure to environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

· Ability to lift, push and pull up to 50 pounds

· Hearing and visual ability to observe and detect signs of emergency required

· Must be able to sit, stand, reach, bend, and stoop for extended periods of time

· Ability to use standard maintenance equipment

· Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

· Perceiving the nature of sounds at normal speaking levels with or without correction

· Ability to receive detailed information through oral communication, and to make the discriminations in sound

· Visual requirements including color, depth perception, and field vision

· Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

· Ability to tolerate stressful situations

· Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.