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Senior Patient Service Representative_

West Nyack

Senior Patient Service Representative

Company: Bon Secours Charity Medical Group

City/State: West Nyack, NY

Category: Clerical/Administrative Support

Department: Rockland Pulmonary & Medical A

Union: NO

Position: Full Time

Hours: Mon- Fri , Sat

Shift: Days

Req #: 8314

Posted Date: Jun 19, 2024

Hiring Range: $18.57 - $23.34

Apply Now

External Applicant link Internal Applicant link

Job Details:

Summary:

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

+ Assists patients in the checking in/checking out process and completing necessary paperwork.

+ Educates patients in post care instructions and their healthcare coverage responsibilities.

+ Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.

+ Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.

+ Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.

+ Forwards records to Bon Secours Charity Health or other parties as directed.

+ Assists physician in obtaining patient results and scheduling office appointments when needed.

+ Maintains inventory of medical supplies, immunizations, and equipment to request supplies in a timely manner.

+ Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.

+ Logs all samples received with expiration dates, manufacturers, and lot numbers.

+ Records all distributed samples by patient name, date, and number of samples given.

+ Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.

+ Records all injections and immunizations in medication log as well as patient chart.

+ Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.

+ Handles all questions regarding the office and procedures.

+ Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.

+ Oversees the daily schedule for the physician.

+ Understands and helps assure compliance with HIPAA.

+ Performs other duties as assigned.

Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education:

High School Diploma or equivalent required.

Licenses / Certifications.

MA or Order entry certificate preferred.

Other:

N/A

Special Requirements:

N/A

About Us:

Bon Secours Charity Medical Group

Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

We offer a comprehensive compensation and benefits package which includes:

+ Health Insurance

+ Dental

+ Vision

+ Retirement Savings Plan

+ Flexible Saving Account

+ Paid Time Off

+ Holidays

+ Tuition Reimbursement

Apply Now

External Applicant link Internal Applicant link

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